Emma Mutua

EMMA MWONGELI MUTUA P.O. Box 1330 – 00100 Nairobi, Kenya Cell: - | Email:- CAREER OBJECTIVE Support operational efficiency through administrative and planning services, thus help an organization realize set goals PROFESSIONAL PROFILE Creative, administrative, professional with excellent coordinating and organizational skills. Effectively worked with different multifunctional teams in the SME, Hospitality, Media and Creative Arts industries and delivered high impact results that contributed to attainment of set objectives. Key competencies include: • Organized: able to prioritize between demanding tasks and deliver quality results within set timelines • Personal Assistant Services: excelled in diary management and administrative support to executive staff • Interpersonal skills: personable and charismatic team player able to work well with and serve people from diverse cultures • Problem Solving: solution oriented, decisive and initiative leader • Communication: able to convey ideas and information to diverse audiences • Imaginative: artistic vocalist, songwriter, voice artist and event planner PROFESSIONAL EXPERIENCE Customer service rep | 2017 December to date Cake culture • Maintaining a positive, empathetic and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing company’s products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments and complaints. • Communicating and coordinating with colleagues as necessary. • • Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Retail Manager | 2017 August-November MAC The Hub • Complete store operational requirements by scheduling and assigning employees; following up on work results. • Maintain store staff by recruiting, selecting, orienting, and training employees. • Maintain store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. • Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Identify customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. • Ensure availability of merchandise and services by approving contracts; maintaining inventories. • Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Administrator | 2014 – 2017 Moindi Consulting Company • • • • • • Successfully set up the administrative and accounting functions that supported the firm through start-up and growth stages Boosted business development and effective operations by managing office and day-to-day performance Aided in special projects by organizing and coordinating information, leading planning and execution and spearheading strategy implementation Enhanced the Managing Director’s efficiency of by managing the diary, correspondence and secretarial functions Contributed to process improvement by evaluating operations and recommending and implementing new ideas Managed budgeting, bookkeeping and expenses tracking Service Staff | 2009 The Norfolk Hotel • • Participated in planning and coordinating internal and external corporate events Maintained high performance in adherence to the 5-star rating standards of the hotel Film Editor | 2007 – 2008 Dhupa Productions • • Excelled in video coverage for corporate and social events Edited raw footage into finished work within set timelines and customers’ requirements EXTRACURRICULAR AND VOLUNTEER EXPERIENCES Vocalist | Ishayela The Band ➢ Active vocalist for this band that performs musical narratives Social Action ➢ Pioneered a movement championing the fight against domestic and gender-based violence and led a core team that organized the ‘YOU CAN GET OUT’ unveiling concert Songwriter/ Musician ➢ Released a musical album titled ‘Something Beautiful’ (2013) Lead Vocalist | Hidden Band ➢ Lead vocalist in Hidden Band that specializes in Jazz music under the leadership of contemporary gospel music pioneer, Dr. Pete Odera Background Vocalist ➢ Worked with several talented gospel artists as a background vocalist TV Vocalist ➢ Recorded vocals for a station signature on Hope TV EDUCATION Food and Beverage Service | 2008 Paragon Hospitality Diploma in Journalism and Media Communication | 2005 – 2008 Regional Institute of Business Management Professional Trainings Peer Education (Youth Peer Education and Life Skills) | 2003 National Organization of Peer Educators REFERENCES Rachael Atieno Head Baker Cake Culture Cell: - Email:-Valerie Adhiambo Personal Assistant Shippers council of East Africa Cell: - Email:-Mukhwana Musiomi Se-Mwami Organizational Change Manager SAP East Africa Ltd Cell: - Email:-