EMMA MWONGELI MUTUA
P.O. Box 1330 – 00100 Nairobi, Kenya
Cell: - | Email:-
CAREER OBJECTIVE
Support operational efficiency through administrative and planning services, thus help an
organization realize set goals
PROFESSIONAL PROFILE
Creative, administrative, professional with excellent coordinating and organizational skills.
Effectively worked with different multifunctional teams in the SME, Hospitality, Media and
Creative Arts industries and delivered high impact results that contributed to attainment of set
objectives.
Key competencies include:
• Organized: able to prioritize between demanding tasks and deliver quality results within
set timelines
• Personal Assistant Services: excelled in diary management and administrative support to
executive staff
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Interpersonal skills: personable and charismatic team player able to work well with and
serve people from diverse cultures
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Problem Solving: solution oriented, decisive and initiative
leader
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Communication: able to convey ideas and information to diverse audiences
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Imaginative: artistic vocalist, songwriter, voice artist and event
planner
PROFESSIONAL EXPERIENCE
Customer service rep | 2017 December to
date
Cake culture
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing company’s products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
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Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Retail Manager | 2017 August-November
MAC The Hub
• Complete store operational requirements by scheduling and assigning employees; following
up on work results.
• Maintain store staff by recruiting, selecting, orienting, and training employees.
• Maintain store staff job results by coaching, counselling, and disciplining employees;
planning, monitoring, and appraising job results.
• Achieve financial objectives by preparing an annual budget; scheduling expenditures;
analyzing variances; initiating corrective actions.
• Identify customer requirements by establishing rapport with potential and actual
customers and other persons in a position to understand service requirements.
• Ensure availability of merchandise and services by approving contracts; maintaining
inventories.
• Formulate pricing policies by reviewing merchandising activities; determining additional
needed sales promotion; authorizing clearance sales; studying trends.
Administrator | 2014 – 2017
Moindi Consulting Company
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Successfully set up the administrative and accounting functions that supported the firm
through start-up and growth stages
Boosted business development and effective operations by managing office and day-to-day
performance
Aided in special projects by organizing and coordinating information, leading planning and
execution and spearheading strategy implementation
Enhanced the Managing Director’s efficiency of by managing the diary, correspondence
and secretarial functions
Contributed to process improvement by evaluating operations and recommending and
implementing new ideas
Managed budgeting, bookkeeping and expenses tracking
Service Staff | 2009
The Norfolk Hotel
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Participated in planning and coordinating internal and external corporate events
Maintained high performance in adherence to the 5-star rating standards of the hotel
Film Editor | 2007 – 2008
Dhupa Productions
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Excelled in video coverage for corporate and social events
Edited raw footage into finished work within set timelines and customers’ requirements
EXTRACURRICULAR AND VOLUNTEER EXPERIENCES
Vocalist | Ishayela The Band
➢ Active vocalist for this band that performs musical narratives
Social Action
➢ Pioneered a movement championing the fight against domestic and gender-based violence
and led a core team that organized the ‘YOU CAN GET OUT’ unveiling concert
Songwriter/ Musician
➢ Released a musical album titled ‘Something Beautiful’ (2013)
Lead Vocalist | Hidden Band
➢ Lead vocalist in Hidden Band that specializes in Jazz music under the leadership of
contemporary gospel music pioneer, Dr. Pete Odera
Background Vocalist
➢ Worked with several talented gospel artists as a background vocalist
TV Vocalist
➢ Recorded vocals for a station signature on Hope TV
EDUCATION
Food and Beverage Service | 2008
Paragon Hospitality
Diploma in Journalism and Media Communication | 2005 – 2008
Regional Institute of Business Management
Professional Trainings
Peer Education (Youth Peer Education and Life Skills) | 2003
National Organization of Peer Educators
REFERENCES
Rachael Atieno
Head Baker
Cake Culture
Cell: -
Email:-Valerie Adhiambo
Personal Assistant
Shippers council of East Africa
Cell: -
Email:-Mukhwana Musiomi Se-Mwami
Organizational Change Manager
SAP East Africa Ltd
Cell: -
Email:-