Emma Kawira

EMMA KAWIRA MIRITI Administrative Assistant | Customer Service & Operations Expert Email Address- Phone No. - Address. Nairobi, Kenya PROFESSIONAL SUMMARY Administrative Assistant with over 4 years of hands-on experience in office administration, customer service, and business operations. Adept at managing day-to-day administrative tasks, streamlining office procedures, and providing exceptional executive support. Demonstrates strong expertise in sales and marketing, inventory management, and team leadership. Highly organized, detail-oriented, and committed to delivering high-quality service, ensuring smooth operations, and contributing to overall business growth and success. Seeking to leverage my skills and experience to support an innovative organization in achieving its goals. COMPETENCIES ▪ ▪ ▪ ▪ ▪ ▪ ▪ Administrative Support: Skilled in managing office operations, scheduling, and providing executive assistance to ensure smooth business functions. Customer Service Excellence: Proven ability to handle client inquiries, resolve issues, and build strong customer relationships to foster loyalty. Sales & Marketing: Experienced in driving sales, executing marketing strategies, and negotiating contracts to expand client base and boost revenue. Team Leadership: Effective in leading and motivating teams, ensuring collaboration and high performance in achieving organizational goals. Inventory & Supply Management: Proficient in monitoring and managing inventory levels, ensuring timely procurement and costeffective stock control. Process Optimization: Expertise in streamlining administrative procedures to improve efficiency, reduce costs, and enhance operational workflows. Communication & PROFESSIONAL EXPERIENCE 2019 - Present: Administration Officer Transmeridian International Logistics • • • • • • • • Planned, coordinated, and optimized administrative procedures and systems to enhance operational efficiency. Managed and ensured smooth flow of information across departments to support seamless business operations. Effectively organized and monitored schedules, deadlines, and administrative processes to ensure timely task completion. Conducted inventory management, overseeing office supplies and coordinating procurement within budgetary limits. Assisted in budget preparation by monitoring costs and expenses and providing accurate data for decision-making. Supervised and ensured facilities services and maintenance activities were executed in accordance with company standards. Directed and organized other office activities, ensuring they adhered to established company policies and procedures. Stayed updated on organizational changes and business developments to ensure operational alignment with company goals. 2017 - 2019: Sales Executive Transmeridian International Logistics • • • • • Led marketing initiatives and successfully closed sales for the company's products and services. Provided clients with comprehensive information on services, guiding them on choosing the best solutions to meet their needs. Maintained and strengthened client relationships through consistent communication, addressing inquiries and providing timely feedback. Scheduled and facilitated meetings between clients and management, assisting with contract negotiations and closing deals. Managed the office line for customer orders and addressed complaints, ensuring customer satisfaction and retention. 2016 - 2017: Sales Executive Megatrongs Global Systems • • Identified and developed sales leads, building a solid client base to drive revenue growth. Negotiated contracts and terms on behalf of the company, ensuring favorable agreements with clients. • ACHIEVEMENTS ▪ ▪ ▪ Increased client base and revenue by attracting new customers and expanding product offerings at Transmeridian International Logistics. Successfully expanded the range of products offered at Megatrongs Global Systems, contributing to the company's growth. Enhanced online sales through effective social media marketing during the internship at Mima Designs. REFEREES Nicodemus Kilonzo Director, Transmeridian International Logistics Cell: - E: nicodemusk@transmeridiangroup .com Milka Maina Director, Mima Designs Cell: - E:-Kilonzo Mwendwa Managing Director, Megatrongs Global Systems Cell: - E:- • • • • Followed up on prospects and provided timely feedback to ensure a smooth sales process and client satisfaction. Organized and coordinated trade fairs to promote company products and enhance brand visibility. Developed product catalogs, collaborated with suppliers, and negotiated prices to ensure competitive offerings. Conducted market research and cold calling to generate leads, creating rapport with prospects through networking and referrals. Closed sales deals, contributing to the company's revenue growth and market expansion. 2015 - 2016: Intern Mima Designs • Assisted in stock-taking, ensuring accurate tracking and management of company materials and products. • Contributed to design creation for the company's product offerings, supporting the creative process. • Led marketing efforts through social media, promoting the company’s products and engaging with potential customers online. • Performed front office duties, including answering phone calls, greeting visitors, and responding to emails in a professional manner. • Managed stock levels, making informed decisions regarding inventory needs and reordering. • Supported the Managing Director with scheduling, taking meeting minutes, and ensuring effective office organization. EDUCATION Bachelor of Clothing, Textile, and Interior Design (CTID) Egerton University | 2012 - 2016 Kenya Certificate of Secondary Education (KCSE), Grade B+ St. Ann’s Muthale Girls Secondary School | 2008 - 2011 CERTIFICATIONS Certificate in Computer Application (Microsoft Word, Excel, PowerPoint, Arch Card) YMCA National Institute – Shauri Moyo | 2011 - 2012