EMMA BRILLANTES
VIRTUAL ASSISTANT
S K I L LS
CRM Management
Cold Calls
Set Appointments
Handle Inbound and Outbound Calls
Email management
Customer Service
Reports
Documentation
File management
Transcribing
Administrative work
Canva
Data Entry
Chat support
Basic WordPress editing
Logistics
E D U CATION
2011 - 2015
Bachelor Degree in Business Management
H O W TO REACH M E--Skype ID: emmabbrillantes
C A R EER SUMMA R Y
Concentrix (Amazon Account)
Customer Service/ Technical Support
Handle inbound and outbound calls
Call clients for follow up
Appointment Setting
Billing
Email Handling
2016 - 2018
Alveo, Ayala Land
05/18 - 2018
Property Investment Consultant
Close a Deal
Client Prospecting
Call clients for follow up
Appointment Setting
Telemarketing
Cold Calls
Preparing materials needed for the sales
Worked for a Real Estate Investor
(US Based Company)
9/2019 - 12/2019
Virtual Assistant
CRM Management
Cold Calls
Responding to Emails and Voice Mails
Qualifying Leads
Handle Inbound Calls
Data Entry
Skandacor (US Based Company )
2019 - 2021
Virual Sales Assistant/Customer Service
Povide administrative assistance to the team
CRM Management
Email handling
Quote Preparation
Transcribing
Telemarketing
Data Entry
Customer Service
Logistics
Any task that will be requested of me