Emma

EMMA DAY Marketing Manager ABOUT Hi! I'm Emma. I am a British citizen and Spanish resident, living in Spain since 2016. I have been lucky enough to enjoy a range of colourful and challenging careers across the world over the last 20 years. I have a strong commercial background, thanks to over 10 years cross functional experience with one of the U.K's largest retailers. Most recently, I have been specialising more in marketing and sharpening my skills and CONTACT-(- Calle Vacaciones, Buenas Noches, Estepona EDUCATION experience in this area. I am an enthusiastic and motivated worker and thrive in an environment that allows me to grow, learn and succeed. I would love to dedicate my time and efforts to a company that is clear about their direction, in a role where I can make a valuable contribution. I'm looking forward to the future! SKILLS Copywriting Social media content & graphics Proof reading Design management Digital advertising Event Management Market Research Business administration CRM / Database administration Advertising Email marketing Lead generation THE COMPLETE DIGITAL MARKETING COURSE CAREER HISTORY UDEMY | 2019 - 2020 BSC HONS: SOCIOLOGY & PSYCHOLOGY BRUNEL UNIVERSITY | 1997 - 2001 MARKETING MANAGER Dream Exclusives / Dreamlife Property | March 2017 - present Lead generation through social media ad campaigns, email newsletter marketing, print advertising, web content and property listings. A LEVELS: Copy writing for brochures, company presentations and proposals, press releases, ENGLISH, PSYCHOLOGY & LAW web pages and all company online and offline advertising. HAYDON SCHOOL | 1995 - 1997 Content production. Market research and analysis for the purposes of new product/brand launches. Planning and execution of events and international exhibitions. Management of client and B2B databases and internal CRM systems DIRECTOR Emma Day Ltd | March 2014 - October 2016 PROGRAMME KNOWLEDGE & SKILLS Microsoft Office Suite Wordpress Mailchimp Zapier Canva Ads Manager Google Analytics CRM / Database Hootsuite Social Media Plann Google Suite Webinarninja Turning around a failing local business to create a successful destination restaurant and event catering operation. Overall administrative, HR, operational, financial, marketing and legal responsibility. Leading and nurturing a team of 20 to maximise customer experience, increase sales and deliver profit. Co-ordinating, budgeting and executing events including on and off site catering for weddings and functions. Writing and developing menus in-line with fresh food trends, seasonal ingredients and local competition. GENERAL MANAGER Beds and Bars | February 2013 - March 2014 Overrall administrative, HR, operational, financial and legal responsibility for the performance of large seafront hotel, bar and restaurant. Successfully delivered record sales growth, profitability and improved customer reviews within 6 months of takeover. EMMA DAY Marketing Manager CAREER HISTORY OPERATIONS MANAGER Loki Group | 2008 - 2013 Conceived, established and managed from inception to completion the design, CONTACT construction and launch of a brand new rural resort in Argentina. Overrall administrative, HR, operational, marketing, financial and legal responsibility for the performance of 4 international leisure sites in South America. - Design, training and implementation of new operational procedures and systems. Training, coaching and development of new team and management recruits. (- Crafting menus, events, local charity intiatives, activities and travel arrangements to appeal to target clients. Calle Vacaciones, Buenas Noches, Estepona PRODUCT DEVELOPER Sainsburys Supermarkets Ltd | 2005 - March 2007 Conducting research and analysis of market data and trends to deliver product range strategies. Delivering products to market in a retail environment which are safe, profitable and EDUCATION THE COMPLETE DIGITAL MARKETING COURSE UDEMY | 2019 - 2020 in demand by. Sourcing and developing products with international suppliers to deliver against the category plan. Negotiation of product contracts and pricing. Collaborating with designers, printers, suppliers and manufacturers to deliver products to market. BSC HONS: SOCIOLOGY & PSYCHOLOGY DESIGN MANAGER BRUNEL UNIVERSITY | 1997 - 2001 Sainsburys Supermarkets Ltd | March 2002 - 2005 A LEVELS: ENGLISH, PSYCHOLOGY & LAW HAYDON SCHOOL | 1995 - 1997 Developing brand standards to include photographic style, tone of voice, colour palettes and design guidelines. Co-ordinating designs, photography, copy-writing, artwork, repro and print to deliver branded print packaging. Recruiting, training and managing a team of 6 Design assistants. Negotiation of service contracts and supplier management. GRADUATE FAST TRACK PROGRAMME Sainsburys Supermarkets Ltd | 2001 - 2002 PROGRAMME KNOWLEDGE & SKILLS 1 year comprehesive programme providing cross-functional experience in all business areas, including logistics, retail operations, product development, marketing, commercial and legal. Microsoft Office Suite Wordpress CONTACT CENTRE SUPERVISOR Mailchimp Sainsburys Supermarkets Ltd | 1998 - 2001 Zapier Supervising a team of up to 80 call centre staff to include managing rotas, call Canva volumes, call, system and procedure training. Ads Manager Floor supervisor in the case of call escalation, complaints or complex scenarios Google Analytics Enforcing high standards of call handling, query resolution, customer satisfaction CRM / Database and CRM data entry. Hootsuite Social Media Plann OTHER ACTIVITIES Google Suite Event staffing for concerts, festivals, races Animal rescue volunteering Webinarninja Freelance copywriting and proof reading Horse riding Freelance social media management Learning to video edit