1
Emir Justin A. Tan
Malayisa Address: H-20-12, Eko Cheras Residences, No.693, Batu, 5, Jln Cheras,
Taman Mutiara Barat, 56000 Kuala Lumpur, Malaysia
Email:-Malaysia Contact number -
Philippines Contact number -
QUALIFICATIONS:
►EDUCATION
Ramon Magsaysay (Cubao) High School -
Polytechnic University of the Philippines -
Bachelor of Science in Business Administration Major in Marketing Management
BYU Pathway Connect -
►WORK EXPERIENCE
Hemmersbach Malaysia / Salescode Sdn. Bhd. (June 2021 – Current)
LO-B, Concourse Level, PJX-HM Shah Tower, No, 16A, Persiaran Barat, 46050 Petaling
Jaya, Selangor, Malaysia
Business Development Inside Sales - Paessler PRTG (June 2021 – December 2022)
• SaaS Product for network monitoring software
• Utilizing tools such as LinkedIn Navigator, Sugar CRM and Zoominfo.
• Exceeded monthly sales targets consistently, achieving a quarterly conversion rate
of 17% above goals.
• Cultivation of relationships with potential clients and stakeholders
• Management of responsibilities pertaining to the Australia and New Zealand
(ANZ) regions, as well as the Philippines.
Inside Sales Representative – Pure Storage (January 2023 – September 2023)
• Data storage solution catering to diverse industries mainly focusing on Enterprise
Accounts.
• Conducted prospecting and lead acquisition via platforms such as ZoomInfo,
Lusha, and LinkedIn Navigator, complemented by leads generated through
marketing initiatives.
• Collaborating with stakeholders in Australia.
• Delivering qualified sales for stakeholders, consistently achieving a quarterly
target of $1 million in pipeline.
Business Development Representative – Devicenow (October 2023 – Current)
• DaaS product using a subscription model
• Utilizing tools such as Hubspot CRM, Zoominfo and LinkedIn Navigator.
• Executed cold calling, and facilitated prospecting and lead acquisition.
• Assigned to United States and Australia
2
Assist and Innovate Co. (November 2020 – February 2021)
Remote work – Quezon City, Philippines
Client Services Manager
Responsible for overseeing the relationship between the agency and its clients, aiming
to ensure a positive client experience, resolving issues, and contribute to the overall success
and growth of the client accounts.
Scicom MSC Berhad (July 2019 – June 2021)
25th Floor, Menara TA One, 22 Jalan P Ramlee, 50250, Kuala Lumpur, Malaysia
POD Lead - Technical Support Specialist (September 2020 – June 2021)
Facilitating daily operations, including queue monitoring, providing constructive
coaching feedback to agents, ensuring compliance with Service Level Agreements (SLA)
across cases, emails, complaints, and escalations, and actively working to reduce
abandonment rates.
Lenovo Technical Support Representative (July 2019 to September 2020)
• Inbound calls, and providing technical support for Laptops and desktop PC’s
• Maintaining KPI’s, CSAT, AHT, CPH, RDR, and NPRA.
• SAP and Oracle CRM Tool
• ANZ Region
ERP-Integrated Solutions (February 2018 – June 2019)
Unit 1903A, Tektite East Tower Exchange Rd. Ortigas Center, Pasig City, Metro Manila,
1605, Philippines
Inside Sales Specialist
• Engaged in sales for a custom SAP ERP Solution optimizing the SD/MM Modules
• Utilized Salesforce CRM, Zoominfo and LinkedIn Navigator
• Specializing in strategic market focus within the North and South American
regions.
3
Talents, Skills and Extra Curricular
1. Exceptional Communication Proficiency:
o Fluency in both spoken and written English.
o Native proficiency in spoken and written Filipino/Tagalog.
2. Proficient Typing Skills:
o Averaging 55 words per minute.
3. Computer Literacy:
o Competence in MS Office applications, including Word, PowerPoint, and
Outlook.
o Familiarity with various CRM tools and knowledge bases, demonstrating
the ability to efficiently multitask and utilize multiple computer
applications.
Training and Certifications:
TESDA (Technical Education and Skills Development Authority) Finishing Course
for Call Center Agents (2009).
Teleperformance - New Supervisor Training (2013).
TESDA Receiving and Responding to Workplace Communication (2020).
TESDA Participating in Workplace Communication (2020).
CHARACTER REFERENCES:
Zeke Peña
Business Development Manager
Assist and Innovate Co.,
-
Mikhail Mendoza
Site Director
ERP-Integrated Solutions
-
