Emiola Atie | Freelancer Resume

Emiola Atie ResumeKraft.com IT SUPPORT MANAGER/INFORMATION SECURITY MANAGER Deployment and Management of Windows Server Deployment and Management of Cloud Service Conﬁguration and Deployment of On-Premises IT Resources Experienced with Most Client and Server Operating Systems Expertise in Networks troubleshooting and support. Well-versed in Information Security Management System. Strong background in Technical Operations and customer relations. Expertise in IT Assets troubleshooting and management Expertise in IT Audit Management Systems- +234--577 Ogba, Lagos, Nigeria https://www.linkedin.com/in/atieemiola/ SKILLS Deployment and Implementation of Windows Server IT Assets Management, Deployment, Conﬁguration, Troubleshhoting and Repairs Design and Implementation of Information Security Management System Deployment and Implementation of Active Directory Deploying and Implementing a Cloud Solution. Designing of Cloud Cost-Optimized Architectures. Design and Management of Risk Register Designing a phishing email simulation for training Interpreting phishing simulation results Deployment and Management of Client and Server Operating Systems Client Relationship Manager Setting Up a Cloud Solution Environment (AWS, GCP, AZURE) EXPERIENCE IT ANALYST PURPLE GROUP Jan 2025 - Present Manage, configure, and maintain servers, workstations, and cloud environments (Windows/Linux). Administer network infrastructure, including firewalls, switches, routers, and VPNs. Ensure system security through patch management, antivirus solutions, and compliance with security policies. Monitor system performance and troubleshoot issues to minimize downtime. Provide Level 3 technical support to end-users, resolving escalated hardware, software, and network issues. Manage ticketing systems and document issue resolutions. Conduct root cause analysis for recurring technical problems. Implement and maintain cybersecurity measures, including vulnerability assessments and penetration testing. Monitor IT security incidents and respond to threats promptly. Support and administer enterprise applications, databases, and cloud solutions. Perform backups, disaster recovery planning, and data integrity checks. Optimize database performance and troubleshoot connectivity issues. Develop and enforce IT policies and procedures. Maintain accurate documentation of system configurations, network diagrams, and incident reports. Train employees on IT security best practices. Assist in IT infrastructure upgrades, migrations, and system integrations. Work with third-party vendors to procure and manage IT services and equipment. Research and recommend new technologies to enhance business operations. Identifying, evaluating, and mitigating risks to information assets Conducting regular risk assessments and vulnerability assessments Performing risk assessments and deﬁning risk treatment plans Securing operating systems, databases, and applications Ensuring proper access controls and user authentication mechanisms Design and Management of Risk Management System and Register Conducting gap analyses to identify areas for improvement Design and Management of IT Audit System IT Support Manager Paykobo.com Apr 2021 - Jan 2025 Troubleshooting and Repairing faulty IT Assets Client/Server Operating System setup and maintenance Management and Deployment of Information Technology Security Models, Analysis of IT Assets, Information Identifying, evaluating, and mitigating risks to information assets Conducting regular risk assessments and vulnerability assessments Performing risk assessments and deﬁning risk treatment plans Implementing controls to mitigate identiﬁed risks Creating and maintaining information security policies, standards, and procedures Ensuring compliance with legal and regulatory requirements Developing and managing incident response plans Leading and coordinating responses to security incidents and breaches Securing operating systems, databases, and applications Ensuring proper access controls and user authentication mechanisms Design and Management of Risk Management System and Register Conducting gap analyses to identify areas for improvement Design and Management of IT Audit System Conducting regular audits and assessments to ensure compliance Training staﬀ on security policies and procedures Conducting awareness programs to foster a security-conscious culture Monitoring and reviewing the ISMS for continuous improvement (Teramind, Vanta) Installation and Product tester for new and existing customers Resolving queries and ticket support from employees and customers Educating customers on product installation, Conﬁguration, and Installation of the product onsite Conﬁguring cloud projects and accounts, including billing setups Managing and monitoring Cloud resources Managing access control using IAM Planning and conﬁguring network resources such as VPCs, subnets, ﬁrewalls, and load balancers Selecting appropriate computing, storage, and database services based on requirements Implementing operational best practices using AWS CloudFormation and AWS OpsWorks Setting up storage solutions using Cloud Storage, Persistent Disks, and Filestore Setting up cloud monitoring, logging, and alerting Conﬁguration, maintenance, and setup of logical and physical connection of the Work Group Model and Domain Group Model IT Administrator (Intern) Taidob College, Abeokuta, Ogun State Jul 2019 - Oct 2019 Repairing of faulty IT infrastructures Installation of needed hardware and software for staﬀs Conﬁguration and deployment of internet resources for staﬀ Customer Support (DSTV/GOTV) CONSOL CONTACT CENTER Aug 2015 - Sep 2017 Handle inbound and outbound support requests Troubleshooting and provide support for customers queries and downtimes IT ASSET SUPPORT Coner Stone Stores Feb 2010 - Sep 2013 Installation and conﬁguration of computer hardware and software, network devices, printers and scanners Troubleshooting and Repairs of faulty IT infrastructures Installation of needed software for staﬀ Purchasing of IT infrastructure and Bookkeeping of IT infrastructure Attending to technical queries issued by customers and educating customers on how to set up and use product(s) EDUCATION National Diploma in Computer Science Federal Polytechnic Ilaro, Ogun State, Nigeria Sep 2013 - Feb 2015 Bachelor Degree in Computer Science Federal University of Agriculture, Abeokuta, Ogun State, Nigeria Aug 2018 - Jan 2020 AWS Associate Cloud Engineer(AZ900) K21 MultiCloud Academy Oct 2024 - Jun 2025 Cisco CCNA CyberOps Associate 200 201 (In-view) Cisco Academy Jul 2024 - Present Nokia Certified Network Routing Specialist I (NRS I)(In-view) Nokia Learning & Development Jun 2025 - Present Nokia Certified Network Routing Specialist II (NRS II)(In-view) Nokia Learning & Development Jun 2025 - Present CERTIFICATIONS Introduction to Cybersecurity Ethnos Cyber/IT Solutions. ISO27001:2022 Lead Implementer & Information Security Management TrainingHeight. Azure Fundamentals (AZ900) Microsoft Certified. 365 Fundamentals (MS-900) Microsoft Certified. Certiﬁed ISO27001:2022 Lead Implementer & Information Security Management; Standard and Best Practice. Career Essentials in Cybersecurity; Microsoft and LinkedIn. Cybersecurity Phishing Simulation Forage/Mastercard. Multicloud Network Associate Aviatrix Certiﬁed Engineer. Dynamics 365 Fundamentals Customer Engagement App (CRM) Microsoft Certified.