Emilyn Nadura

EMILYN NADURA PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas and be able to solve client's challenges. PROFESSIONAL EXPERIENCE SHELL BUSINESS OPERATIONS Customer Service Professional 2012 - 2015 Account set up for new business Shell Fleetcard Reconcile merchant site set up, initialize POS terminal machine and processed unpostable transactions. Subject matter expert in Ecommerce. Walk through with online account facilities. Senior officer who has a vast knowledge in the end-to-end process of the business. - OIC of operations when the line manager was offsite SHELL BUSINESS SERVICE CENTERS Supply Chain Liaison Officer – USA Lubricants,- https://www.facebook.com/e ms.yamsuannadura First point of contact for the Customer Service Representative in the resolution of customer issues related to urgent orders, delivery status and returns as well as credits and charges. In depth coordination with the courier, distributor, plant and freight Emilyn Nadura liner in order to validate the delivery issues. Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes. This includes logging of short shipment, over https://www.instagram.com /pat_emy29/ shipment and damaged products, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case Reconcile and resolve all client disputed billings and short payments University of the East Philippines Bachelor of Arts Major in Communication Arts in relation to quantity. HOBBIES AND INTERESTS EMILYN NADURA PROFILE PROFILE Extremely motivated to constantly develop my skills Extremely motivated to constantly develop my skills and professionally. I am and growgrow professionally. I am confident in my ability to come up with interesting ideasability in order to help confident in my to brands/clients increase their sales. come up with interesting ideas and be able to solve client's challenges. PROFESSIONAL EXPERIENCE NTUC INCOME INSURANCE COOPERATIVE LTD. SINGAPORE Telesales Executive , 2008 - 2009 Takes care of the customer, not leaving the company's tabs and services behind. Appraising the wishes and demands of business or individual customers and selling the suitable plans. Cross sell and Upsell as and when needed CONTACT- ICT MKTG SERVICES OF THE PHILIPPINES Inbound and Outbound Customer Service Officer , 2004 - 2008 Invitation to apply - Credit Card Acquisition - https://www.facebook.com/e ms.yamsuannadura- Emilyn Nadura EDUCATION https://www.instagram.com /pat_emy29/ University of the East Philippines University of the East Philippines Bachelor Arts Major in Bachelor of Artsof Major in Communication Communication Arts Arts Class of 2003 Handle customer issues – process an order – scheduling an appointment and follow up on outbound calls Accurately and efficiently enters customer information into company databases for mailing and billing purposes. SOFT SKILLS AND PRINCIPLES Communication Skills Training Problem Solving and Documentation Skills Multi Tasking Skills Time Management TECHNICAL SKILLS Hubspot Email Marketing Lead Generation Appointment Setting Canva Trello Zendesk