Emily N. David

 EMILY N. DAVID #5947 Doña Anicia Subd. Dau,Mabalacat, Pampanga Cell #:- / - Email add:- WORKING EXPERIENCE: Collection Agent: Outbounders (Homebased) Online freelancing Company November 23, 2015 to May 30, 2017 The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Establish and maintain effective and cooperative working relationships with dealers and sales. Appointment Setter : UPWORK (formerly Elance-oDesk) Freelancing Website May 6, 2015 to September 2015 Take information from Supervisors regarding cold / warm calling techniques Call potential customers by following calling list provided by supervisor Greet customers as they pick up the phone and introduce yourself and the company. Provide information regarding the service or product in question Answer any questions that the potential customer asks to the best of ability Take information from potential customers regarding their specific product or service needs Jot down all information on a piece of paper or directly on to the company database Ask potential customers of a particular time when they will be free to receive calls Set appointments with potential customers at their convenience Express gratitude to potential customers for their time Ensure that sales force member follows up with potential customers Document all calls made to potential customers Customer Service Rep/Technical Sales Representative: IQOR PHILIPPINES AT&T Connectech Sales and Billing Clarkfield, Pampanga December 2, 2013 to May 7, 2015 Greets customers warmly and ascertain problem or reason for calling. Resolves customer complaints via phone. Upgrade accounts or Place/cancel orders. Assists with placement of orders, refunds, or exchanges. Answers questions about warranties or terms of sale. Persuades customer to reconsider cancellation. Inform customer of deals and promotions. Sells products and services. Offers Support plus, Expert assistance and Advance technical support for non At&t issues. Sales/Customer Service Rep: VENVS GLOBAL TELESERVICES INC. #152 2F FRIENDSHIP HIGHWAY, ANUNAS, ANGELES CITY 2009 AUGUST 22, 2012 TO JANUARY 31, 2013 Collection Specialist: IQOR PHILIPPINES BLDG. 36 & 37 BERTHPHIL2 JOSE ABAD SANTOS AVE. CLARK FREEPORT ZONE, PAMPANGA, PHILIPPINES SEPTEMBER 20, 2008 TO MARCH 22, 2011 JOB DECRIPTION: Collecting cardholder’s delinquent account Provide assistance to cardholder’s concerns, queries and complaints Offering plans that might help cardholder save his/her account from getting further behind. Account Executive (OUTBOUND SALES) SAIG CONTACT SERVICES 2519-C SAMAT ST., CFZ, CLARKFIELD, PAMPANGA MARCH 09, 2007 TO SEPTEMBER 2007 Customer Service Representative: CYBER CITY TELESERVICES LTD. CLARKFIELD, PAMPANGA MAY 23, 2001 TO MAY 22, 2004 JOB DESCRIPTION: Provide Courteous & efficient service to customers over the telephone to respond to inquiries, accuracy, obtain/ provide information or initiate problem solution. Maintain high standard of customer care by exhibiting a pleasant & professional manner. Demonstrate effective verbal/written communication skills Be able to handle multiple tasks simultaneously & possess excellent problem solving skills. Be adaptable to fast paced- changing environment. SAMPLE COORDINATOR:L&T INTERNATIONAL GROUP PHILS. INC. CLARKFIELD, PAMPANGA APRIL 10, 2000 TO FEBRUARY 15, 2001 JOB DESCRIPTION: Follow- up all information/specification patterns, sample fabrics and accessories from Merchandiser/ Warehouse. Responsible in the requisition and monitoring of cartons, embroidery/printing and washing requirements of sample purchase order. Review SPO/ detail sheets and submit relevant specifications to different section, sample production line, that is, cutting, sewing and finishing FINISHING CLERK:L&T INTERNATIONAL GROUP PHILS. INC. CLARKFIELD, PAMPANGA MAY 20, 1998 TO APRIL 2000 JOB DESCRIPTION: Maintain a master copies to the department. Provide clerical support such as photocopying and document distribution. Perform other function required by the immediate Supervisor. SEWING LINE CLERK/L&T INTERNATIONAL GROUP PHILS. INC. SECRETARY:CLARKFIELD, PAMPANGA FEBRUARY TO MAY 1998 JOB DESCRIPTION: To give accurate information & accomplishment every data that is needed for internal order. Updating Daily Production Status/Report in Sewing line such as I.O. file, washing status etc. Receiving Production documents for the use of Sewing line. Filing & Updating of Production Documents for the use of Sewing line. EDUCATIONAL ATTAINMENT: MICRO COMPUTER INFORMATION TECHNOLOGY ASSOCIATE IN COMPUTER SCIENCE March 1997 CHARACTER REFERENCES: NAME RELATIONSHIP TO APPLICANT COMPANY EMAIL ADDRESSS Contact numbers Irish Raymundo Friend Freelancer- Gemma Dela Cruz Friend Iqor Philippines Inc.- Hazel Carlos Friend Odesk/Upwork- Jaycee Madera Friend Teletech -