Emily Lawless

Hi there! My name is Emily Lawless and I am a Technical Support Representative with a focus on Customer Support. ·

Provided exceptional customer service and ensured customer satisfaction by promptly and effectively addressing their technical inquiries related to QuickBooks accounting software.

· Identified and escalated complex technical issues to Tier 2 Technical Representatives for further assistance.

· Assisted customers in troubleshooting technical issues with QuickBooks accounting software and provided step-by-step instructions on resolving the problems.

· Maintained detailed and accurate records of customer interactions and technical issues for analysis and reporting purposes.

· Provided regular feedback to management on common customer issues and suggestions for improvement.

· Utilize knowledge of QuickBooks accounting software to provide tailored solutions and recommendations to customers based on their specific needs and goals.

· Stay up to date with the latest updates and features of QuickBooks accounting software and communicate these updates to customers to enhance their understanding and usage of the software.