Emily Ifeoma Iwunze

I am Emily Iwunze, a dedicated and customer focused professional with a 5 years working experience as a Customer Support Agent, Sales Expert and Sales Development Specialist. I have a track record for building and maintaining positive customer relationships, exceeding sales target and driving revenue growth. Highly skilled in prospecting, negotiation and closing deals with deep roots in B2B/B2C sales, cold calling ,SDR and BDR roles respectively.

As a Customer Support Agent, I played a crucial role in maintaining customer satisfaction and ensuring a positive experience by providing prompt and accurate responses to customers inquiries either through phone calls or emails.

I demonstrated empathy and patience in dealing with customers especially in very stressful & dire situations, thereby resolving their complaints by offering them a concise explanation of services rendered and gathering customer feedback to improve services and customer experience.

I also accurately documented customers interactions, issues and resolution in the CRM for future reference and continuous improvement.

As a Sales Development Representative, my major role in the company was to identify and qualify potential leads through cold calling and emails, thereby building a pipeline of potential clients. I qualified leads by the company size, position held and other specific requirements, initiated and nurtured relationships with the prospects to build trust and rapport, understanding the prospect needs and tailoring points to offer relevant solutions. I always made sure to keep the CRM updated with accurate and comprehensive data.

I scheduled meetings between the qualified leads and the sales team, ensuring a smooth transition of information to the sales team for effective follow up and enable them close the deal effortlessly.

As a Visual Assistant, I was mainly in charge of creating and managing visual content, which i did by creating visually appealing graphics for marketing materials, social media posts and websites alike. I worked closely with marketing, content, and the product teams to develop and execute visual strategies that support the overall goal. I collaborated with clients to understand their visual needs and preferences, translating their vision into compelling visual content, utilizing tools such as Adobe creative suite to produce high quality visuals.

Outside of work i have a strong passion for Landscape photography which allows me to combine my love for nature with creativity.

My passion for Customer satisfaction and retention combined with my experiences and skills drives me to deliver impactful results. I am excited about the opportunity to bring my expertise to a dynamic team at your organisation.

I look forward to the opportunity of discussing how i can add value to your organization.