Emily Curry

CONTACT: PHONE:- Slade Services (Las Vegas, NV - Remote) Dispatch Manager / Personal Assistant September 2019 – February 2024 • Supervised a team of 4 dispatchers, ensuring seamless operations and a high level of service for clients. • Provided executive assistance to the company owner, coordinating transportation logistics for elite clientele, including high-profile celebrities. • Managed trip reservations, customer communications, and all billing procedures, ensuring accuracy and timely processing. EMAIL:-HOBBIES: FAMILY TIME COOKING BOWLING CONCERTS Metro Livery (Nashville, TN) Dispatch Manager / Affiliate Manager September 2019 – August 2023 • Directed the dispatch of up to 160 trips daily, coordinating transportation services across the U.S. to ensure safe, efficient service for clients. • Managed a fleet of over 45 vehicles per day, including overseeing daily vehicle assessments and ensuring all vehicles were operating at peak performance. • Handled high-volume customer calls in a fast-paced dispatching environment, addressing inquiries and resolving issues promptly. • Managed driver schedules, hiring, firing, payroll, and training programs to maintain a skilled and efficient team. • Cultivated affiliate relationships, bringing in significant business opportunities. Achieved a personal best by generating over $50,000 in affiliate revenue in October 2021. Keys Luxury Transportation / Island Luxury Transportation General Manager July 2022 – November 2022 • Led day-to-day operations for two luxury transportation companies, ensuring top-tier service and client satisfaction. • Managed dispatch operations, coordinated logistics, and oversaw team performance to maintain service excellence. Dispatch on Demand Now (Nashville, TN) Owner August 2021 – August 2023 • Operated a call center specializing in assisting small limo companies, handling client calls, dispatching services, and managing operations during staff absences or vacations. • Delivered high-quality dispatch services to ensure client satisfaction and seamless transportation logistics. Your Independent Dispatcher (Hope Mills, NC) Owner January 2017 – August 2021 • Managed dispatch operations for multiple transportation companies, handling up to 50 trips per day across various U.S. locations. • Coordinated transportation services with a focus on safety, reliability, and customer satisfaction. Speedwaiter (Fayetteville, NC) Dispatch Manager March 2017 – December 2017 • Oversaw dispatch operations, ensuring timely and accurate delivery of services within a fastpaced environment. Unilimo (Union, NJ) Dispatch Manager October 2014 – March 2017 • Managed all aspects of dispatch operations, optimizing scheduling and ensuring seamless execution of services. Super Cab (Asbury Park, NJ) Dispatcher December 2006 – May 2013 • Managed dispatch operations and coordinated vehicle assignments for efficient service delivery. Key Skills & Competencies • Industry-Specific Software Proficiency: Expert in using LimoAnywhere, FastTrak, RingCentral, Elevate Phone System, ZipWhip, and Mailchimp to manage operations and communication. • Strong Decision-Making & ProblemSolving: Skilled in making quick, informed decisions, and resolving issues efficiently in fast-paced environments. • Advanced Computer & Data Management: Proficient in Microsoft Word, Excel, and data entry, with a focus on accurate record-keeping and efficient data processing. • Results-Oriented Leadership: Proven ability to drive results, take initiative, and deliver exceptional service, with a strong focus on accountability and customer satisfaction.