Emily L. Cox
Seattle, WA •-•-
Ambitious professional with 2 years of administrative support with an emphasis on bookkeeping, human resources, and
ad hoc assignments. Fast learner who has strong problem solving, data entry, and Microsoft Office Suite skills.
WORK EXPERIENCE
Administrative Specialist - Igor Institute (Seattle, WA)
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June 2023 - Present
Tackle ad hoc projects such as business audits, trademark renewals, and prototype testing independently
Create and maintain spreadsheets, pivot tables, shared drives, contracts, and physical inventory
Review AR/AP invoices and reconcile against PO log
Oversee check deposits, shipments, company events, and website copy
Use Google Workspace, Quickbooks, ADP, and other softwares to conduct operations
Communications Center Representative - Port of Portland (Portland, OR)
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Aug 2022 - June 2023
Prioritized excellent customer service through a high-volume call center
Resolved problems for dissatisfied customers and investigated complaints
Expanded an information manual of PDX facilities and services to enhance resources for the CC team
Exhibited composure during emergency situations and breakdowns
Demonstrated an ability to use Microsoft Teams, Outlook, Sharepoint, and other softwares
Administrative Specialist - PrimeFlight Aviation (Portland, OR)
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Nov 2021 - Aug 2022
Reviewed hundreds of aircraft fueling transactions daily to ensure accurate billing to airlines
Maintained 200+ active and terminated employee files and their paperwork
Conducted interviews, background checks, and classroom training for all new hires
Made decisions regarding employment, terminations, pay increases, and corrective action reports
Calculated retro-pay checks when payroll discrepancies arose
Addressed ad hoc HR issues involving payroll, timecards, and insurance as needed
Guest Services Supervisor - Travel + Leisure (Myrtle Beach, SC)
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Feb 2017 - Nov 2021
Supervised evening guest services operations for 50-582 unit resorts
Reconciled AP housekeeping invoices and calculated amounts due for 5 HOAs
Resolved critical and non-critical guest issues promptly and professionally
Managed reservation assignments in a 582 unit property calendar
Organized and facilitated department meetings for a team of 40
Received 3 promotions and a Count On Me customer service award
EDUCATION
Bachelor of Arts in Communication - Coastal Carolina University
Spanish (non-degree program) - Seattle Central College
Aug 2018 - May 2020
Jan 2023 - Present
VOLUNTEER
Cook - Ronald McDonald House Charities
Feb 2022 - Apr 2023
