Emily Barker

Emily Barker Email:-| Phone: - | LinkedIn: linkedin.com/in/mannbark Objec�ve Experienced Group Technical Product Manager and leader with a track record of driving team development, customer-centric solu�ons, and successful product launches. Adept at integra�ng customer, technical, and business needs to deliver innova�ve API-centric pla�orm digital solu�ons to increase visibility and reten�on across services, SaaS, and subscrip�on offerings. Seeking opportuni�es to leverage leadership skills and technical exper�se in a dynamic team environment to drive UX and UI enhancements needed for an intui�ve customer experience. Professional Experience Consultant- part-�me Me�s Consul�ng Services, Carlsbad, CA | Nov 2023 – present - Provide consul�ng regarding the union of the technology industry and the biopharma industry - Provide oversight regarding regulatory issues, technical wri�ng, and documenta�on. Product Manager- Commerce Systems Cisco Systems, Carlsbad, CA | Mar 2022 – Dec 2022 - Managed product roadmap, priori�zed and launched twenty features across mul�ple teams within a fiscal quarter to enable atribu�on and growth of renewal assets across all mone�za�on models. Standardized UX inclusion as part of requirements gathering, integra�ng quan�ta�ve and qualita�ve data Delivered improved, simplified customer experience by leveraging human-centered design and itera�ve feedback sessions using low and high-resolu�on Figma mockups Led virtual workshops to gather requirements from execu�ves and technical subject mater experts Worked with Legal and IT to ensure integra�on, API integrity, privacy, security, and SOX compliance when adding pages, fields, and new data types. Digital Product Manager - Journey Development Cisco Systems, Carlsbad, CA | Jan 2021 – Mar 2022 - Owned partner digital renewal journey, crea�ng and maintaining commerce API requirements and driving development. Increased API development, usage, and API-driven reten�on through journey development Created a unified digital experience framework, improving cross-func�onal collabora�on. Architected quote-to-order processes for renewals, leveraging APIs and UI tools. Tracked KPIs to ensure API u�liza�on and revenue genera�on using data visualiza�ons. Leader - Technical Program Management Cisco Systems, Carlsbad, CA | Jul 2016 – Jan 2021 - Led effort to transi�on from RosetaNet to RESTful API integra�on in commerce systems. Spearheaded cross-func�onal proof-of-concept campaigns, introducing new quo�ng revenue streams. Developed internal Tableau dashboards and BI data visualiza�ons for repor�ng. Automated security renewal quote crea�on, increasing renewals, saving $1M, and improving opera�onal efficiency by 35%. - Managed SOWs and led teams of contracted employees Leader- Product Management, AutoQuote Crea�on, and Email Configura�on Cisco Systems, Carlsbad, CA | May 2014 – Jun 2016 - Managed automa�on of partner contract-based quo�ng products, leading a 5-person team through the Cisco merger. Increased incremental revenue by $100M through pla�orm redesign and migra�on. Conducted pilot and beta tests and user research to evaluate opportuni�es and user behavior. Managed SOWs and led teams of contracted employees Leader - Technical Project Management / Scrum Master MaintenanceNet (acquired by Cisco), Carlsbad, CA | Jun 2013 – May 2014 - Introduced Agile Scrum methodology, built a ScrumMaster team of four, and trained a 25-person team Implemented team structure, resourcing, and deployment op�miza�ons. Managed and coached 3 Scrum Masters and product owners responsible for release management Manager of Consumer Services Anonymizer, San Diego, CA | Nov 2008 – Apr 2013 - Directed consumer SaaS VPN offerings, including sales, support, and product road mapping. Managed a team of 5 agents and engineers. Served as Product Owner of an 8-person team. Led mul�ple beta projects and A/B tes�ng ini�a�ves. Educa�on and Training Master of Science (MS) in Cyberpsychology Norfolk State University | Projected December 2023 - Specialized in online behavior, UX, technostress, and Zoom fa�gue. Research and coursework in Design Thinking, HCI, Social Engineering, and Safety and ethics. Bachelor of Arts (BA) in Spanish & Biochemistry (double major) University of San Diego, San Diego, CA Training & Cer�fica�ons - Cer�fied SAFe and Agile Scrum Master and Product Owner. Cisco Security White Belt Advanced, Yellow Belt Six Sigma. CompTIA Network+, Security+, Linux+. Cer�fied Social and Behavioral Research Safety for Inves�gators - CITI Program. Art of Restora�ve Communica�on, via Na�onal Conflict Resolu�on Center. Skills Fluent in Spanish. Product Management. UX Research and Design. Technical Documenta�on. Customer Experience Improvement. Agile and Scrum Methodologies. Data Analy�cs and Visualiza�on. Security and Compliance. Cross-func�onal Collabora�on. Balsamiq. Figma. Miro, SnagIt, Adobe Acrobat. SAP Business Objects, SmartSheet, MySQL. SAP S/4HANA. Atlassian Tools Suite (Jira Align, Jira So�ware, Jira ServiceDesk, Confluence). XML. JSON. Snowflake. MongoDB. SQL Server. SFDC. Salesforce.com.