Emily Ballon

I have 8 years experience in Business Processing Outsource with expertise in Email handling. I also have extensive experience handling standard and non-standard customer issues through phone, chat and email and a few months of experience handling a back-office/data entry account. Fast touch typist and a critical thinker. I am not afraid to ask questions although I love learning and discovering things on my own. I've been promoted as a Senior Support Specialist and started training agents, handling escalated customer issues, managing team and program data, preparing weekly reports and conducting quality assurance training. Switched from office-based job to freelancing as a Virtual Assistant and as a Social Media Manager. I also have experience in Lead Generation and Internet Research as part of my daily task from a previous client. Currently doing training in Social Media Marketing from the experts.