Emily

Emily Smith Address: Playa Del Carman Mexico 77710 Mobile:- Email:-Date of Birth: 17/05/1998 LinkedIn Profile: linkedin.com/in/emily-smith-96a4b2121 Overview I am a hardworking, outgoing and reliable person with over 5 years national and international experience in events services, working for prestigious clients including Samsung, Toyota, Dell, Autoglym, Heineken, Huawei and Alfa Romeo among others. Events I have worked on include the Goodwood Festival of Speed, Samsung Roadshows (UK, India & the Philippines), various UK Moto Sports circuits and several brand launches and campaigns. I have experience in working in a variety of cities and countries around the world, I can adapt effectively to new situations with people from a varying cultural, educational and social backgrounds. I have an excellent attention to detail and take great pride in my work and giving customers the best experience possible. My teamwork, organisation and time management allow me to achieve set objectives and goals on a regular basis. Education 2009 – 2013Ramsey Abbey College (GCSE) Performing Arts - A* ICT - A* Maths – C (Functional Skills L3) Science - C Physical Education - B English – C (Functional Skills L3) Media - D Level 3 Diploma - Social Media/Digital Marketing SEO Level 2 Food Hygiene Certificate DBS PASS CHECKED Skills and Personal Qualities Full UK Driving License. Proven time management and organisational skills and ability to perform well under pressure. Experience and demonstrable confidence in dealing with customers and clients. Extremely passionate about excellent customer service. Experience dealing with customer enquiries. Ability to rapidly learn new businesses and their processes. Voted Brand Ambassador of the Year (Samsung). Confident and outgoing. Telephone Communication Skills Spreadsheets & Word Documents Social Media Management & Content Creation Employment History June 2016 – Present – Freelance Brand Ambassador and Team Leader/ Event Manager Worked with over 20 difference promotion agencies undertaking a variety of tasks including leading teams, event management, training, data capture, greeting, promotion, sampling and modelling. Responsibilities include: Ensure all staff are in the correct uniform, always briefed and well presented. Allocate staff to their job roles to ensure the system I implement is run to good effect. Work closely with local authorities to ensure event complies with council regulations. Provide photographic evidence that demonstrates consumer engagement lines up with our target demographic. Maintaining and managing client relationships. Supporting and mentoring a team. On-site event management. Ensure teams’ motivation remains positive and enthusiastic throughout event process. Co-Lead training sessions of up to 100 people. Projects/Events include: Goodwood Festival of Speed. Toyota Research Campaign. Samsung Roadshows (UK, India & the Philippines). The Company Car Show. Snetterton Roadshow. Bet Fair/Leeds Rhinos. Taste of London. Barrio Fiesta (Western Union). Love the People (Spotify). January 2015 – June 2016 – Sales Assistant Responsibilities included: Assisting shoppers to find the goods and products they are looking for. Being responsible to processing cash and card payments. Stocking shelves with merchandise. Reporting discrepancies and problems to a supervisor. Giving advice and guidance to customers. Dealing with customer refunds. Keeping the store clean and tidy. Putting up shop displays and promotions.