Emilio Garcia Gutierrez

With a strong foundation in team leadership and coaching, I have successfully guided a team of after-sales specialists, driving high-resolution rates and enhancing service quality. My expertise in customer relationship management allows me to handle complex inquiries with precision, utilizing CRM tools like Salesforce to streamline workflow efficiency. I have played a key role in process optimization and compliance, developing KPIs, refining service strategies, and contributing to crucial projects such as data privacy initiatives and satisfaction surveys.

My proficiency in administrative and documentation processes ensures accuracy and timeliness in reservation verifications, billing resolutions, and account receivables management. Additionally, my strategic approach to sales and client acquisition has enabled the expansion of the customer base through targeted marketing efforts, ensuring seamless service delivery.