Emiliano Ezcurra

I am a proactive and results-driven professional with experience in customer service, operations, and data analysis. Over the years, I have built a solid foundation in client relations, process optimization, and cross-functional communication, allowing me to adapt seamlessly to different roles and industries. My career path reflects a combination of analytical thinking, leadership, and a continuous drive for learning and improvement.

Currently, I serve as a Customer Service & Support Specialist at MyPlay, a Spanish sports streaming company with clients across Spain, Italy, France, the U.S., and Latin America. In this role, I act as the main link between our clients and the IT team, ensuring that every technical or service issue is resolved efficiently and that users receive the highest quality of support. My ability to communicate clearly across diverse teams and languages has been key to maintaining excellent client satisfaction and operational flow.

Previously, I worked at CookUnity as a Customer Experience Specialist, where I managed customer inquiries, optimized workflows, and strengthened the overall user experience. Before that, as an Operations Analyst for Glovo, I was responsible for monitoring operational performance, generating analytical reports, and providing actionable insights to supervisors and the operations board. This experience deepened my understanding of performance metrics and data-driven decision-making.

Earlier in my career, I spent several years in the hospitality industry, growing from waiter to restaurant manager at Pizza Hut. This progression taught me valuable lessons in leadership, team management, and service quality—skills that continue to influence my professional approach today.

Academically, I hold a Degree in Management of Food & Beverage Establishments from San Ignacio de Loyola University, complemented by a Diploma in Management from Le Cordon Bleu University. I also pursued a Specialization in Microsoft Excel, Business Intelligence, and Data Analytics at NETZUN – SIU, equipping me with strong technical and analytical skills.

I am fluent in English and Spanish, with beginner-level Portuguese, and proficient in tools such as Salesforce, Zendesk, Jira, Power BI, Tableau, and Microsoft Office. I take pride in being communicative, decisive, and solution-oriented—always seeking ways to improve efficiency and enhance customer experiences. My ultimate goal is to continue growing within a forward-thinking company that values initiative, learning, and collaboration.