Emilia Garcia

Emilia A Garcia Lot 2 Block 6 Mariville Homes Gitnang Bayan II San Mateo Rizal Contact Numbers:- Email:-Objective To secure a position with a well established organization with a stable environment that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Summary of Qualifications Strong leadership and teamwork attributes Flexible and fast learner Good oral and written communication skills Excellent time management skills Proficient in computers and MS Office applications: Word, Excel, PowerPoint Trustworthy and credible Professional Experience Concentrix Frontline Agent (Dish Network) – December 18, 2015 – August 14, 2016      Take payment information and other pertinent information such as addresses and phone numbers. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Sykes Asia Inc. Customer Service Specialist (AT&T Mobility) – February 24 2014 – Dec 15, 2015 Technical Representative – (Pearson Education) –November 11, 13 – February 22, 14      Resolve customer complaints via phone, email, and chat support Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Jerocas Research Laboratory Services Marketing Officer - March 13, 2012 – January 5, 2013      Handling sales phone calls and e-mails Communicating with clients regarding with their concerns Compiling client Information Assisting with the copy writing of marketing materials Developing and implementing ideas for the marketing and sales Kuk-Che Training Academy Inc. English Teacher- January 2, 2007 – February 26, 2010      classroom management; planning, preparing and delivering lessons to a range of classes and age groups; preparing and setting tests, examination papers, and exercises; marking and providing appropriate feedback on oral and written work; devising, writing and producing new materials, including audio and visual resources; CVC Supermarket – Cainta Customer Service Specialist (Cashier)-October 8, 2005 – April 6, 2006      The first duty of cashier is to greet the customers entering into organization Handling all the cash transaction of an organization Receive payment by cash, checks, credit card Checking daily cash accounts Guiding and solving queries of customer Education Degree : ICCT Colleges VV Solivenn, Cainta Rizal Bachelor of Science and Business Administration Major in Financial Management 2015 - Present College : ICCT Colleges VV Solivenn, Cainta Rizal Associate in Business Administration- References Ms Karen Degojas Team Manager Sykes Asia Inc. Ms Joline Natividad Account Manager Sykes Asia Inc. Ms Rosalie Mungcal Team Manager Sykes Asia Inc.