Emilia Amami Edet

EMILIA A. EDET Telephone: - Email:- PROFILE Experienced Digital Operations & Brand Experience Specialist with over six years of handson work in executive support, UI/UX design, branding, and customer service. Skilled in handling daily digital tasks, managing executive schedules, improving brand image online, and creating smooth user experiences. I’m good at organizing work processes, using tools like Shopify and CRM systems, and communicating clearly across teams and platforms. I focus on being creative, paying attention to detail, and making sure customers and companies are happy and growing. PERSONAL DETAILS & EDUCATIONAL BACKGROUND • • National Open University Entrepreneur and Business Management (BSc) Modern Comprehensive Sec. School, Portharcourt Senior Secondary Certificate Examination 2013 - – 2011 TECHNICAL SKILLS Digital Operations • • • • • Project Management Productivity Tool: Google Workspace (Docs, Sheets, Slides), Microsoft Office Calendar & Scheduling Tools: Calendly, Google Calendar Performance Metrics: Understanding of engagement rates, conversion tracking, and customer feedback insights CRM 🧩 UI/UX Design & Brand Experience • • • Design & Prototyping Tools: Figma User Experience Brand Style Management KEY ACHIEVEMENTS • • • Successfully managed executive schedules, travel plans, and daily communications for a consulting firm, ensuring smooth remote operations and timely task execution. Provided prompt, professional support to clients across multiple channels, leading to stronger customer relationships and improved satisfaction ratings to 5 stars in previous support roles. As a presenter/host at Itelemedia, confidently delivered live and recorded shows, improving brand engagement by 70% and expanding the company’s digital reach with a relatable and consistent voice. WORK EXPERIENCE Presenter/Host-itelemedia 2023-date. • • • • • • • • Present and host live or pre-recorded shows, events, or segments with clarity, charm, and authority. Research and understand show topics, scripts, and guest profiles to ensure informed and insightful presentation. Read scripts and/or improvise naturally based on flow and audience feedback. Stay up-to-date with current trends, cultural developments, and news relevant to the target audience. Represent the brand or program in public and media appearances when required. Deliver compelling content confidently and professionally in front of the camera or microphone. Serve as a brand ambassador, embodying the brand's values and mission. Conduct engaging interviews and host shows. Executive Virtual Assistant / Michael Jacobs Consulting Ltd - (Head of Consultant) April 2022February 2024 (Remote) • Provide comprehensive administrative and logistical support to the executive, • • • including scheduling, travel arrangements, and expense reporting. Maintain an organized and efficient workspace, oversee office supplies, and coordinate meeting logistics. Prioritize and manage incoming communications, ensuring timely and professional responses. Draft high-quality correspondence, meeting agendas, and meeting minutes. Secretary/Customer Support officer-Iziooi Uproot- • Provide general administrative support, including organizing files, managing office supplies, and scheduling appointments. • Address customer inquiries and concerns efficiently and effectively, building and maintaining strong customer relationships. • Handle incoming calls, emails, and other correspondence, ensuring timely and professional responses. • Maintain accurate records and databases, including customer information and project files. Administrative Assistant-IL Punto Home Depot Gallery- • Provide comprehensive administrative support, including scheduling, meeting coordination, and office supply management. • Handle incoming calls, emails, and other correspondence, ensuring timely and professional responses. • Prepare and organize documents, reports, and presentations. • Identify opportunities to streamline administrative processes and increase efficiency. Receptionist/Secretary-Medimax Hospital- • Process payments, reconcile accounts, and prepare financial reports. • Manage office supplies, handle incoming mail and calls, and assist with general office tasks. • Address customer inquiries and resolve issues promptly and professionally PROFESSIONAL CERTIFICATION • • • AlX Virtual Assistant Certification UI/UX Certification Executive Assistant Mastery Class REFEREE Available upon Request - In-view