Emile Nebbia

- - Overview As an incredibly hard working person, with a great sense of personal responsibility and a positive attitude, I have worked for over a decade providing top-level customer support to various high-performing companies. I always working to provide users with compassionate and informative support and have a deep knowledge of, and interest in technology. I also pride myself on being a dependable, inquisitive and resourceful. Beyond this, I pick up new tasks and systems quickly and enjoy sharing my knowledge with others. In short: I am a genuinely nice guy who works very hard. Employment History AUS/NZ/ASIA USER SUPPORT, ACTIVECAMPAIGN.COM 2014 - CURRENT, PERTH, WA In my current job, I work remotely in Australia for a U.S.-based email marketing company, where I handle the majority of support and technical questions for Australia and Asia/Pacific time-zones. I provide in-depth advice and support to users through immediate live chat, email and over-the-phone. The advice is tailored to each account and business, which allows me to work with the user to find the best support option for them. In this role, I routinely answer over 60 emails from users each day while maintaining a live-chat presence as well. Additionally, I am also responsible for providing the U.S. head office (and other remote team members) consistent communication regarding any outstanding issues or concerns from my time-zone. Lastly, I have been responsible for training new support team members for the ActiveCampaign Australia Support team. EXPERT/ASSISTANT SUPPORT MANAGER - APPLE-, NEW YORK, NY While at Apple, I worked with leadership to continuously perfect and improve store initiatives, and meet company goals in an extremely high-volume, flagship retail environment. While on the retail sales floor, I interacted compassionately with each customer, providing individualised support to arrive at complete solutions and I was a go-to resource for any troubleshooting or difficult situations arising with other employees. I worked to build employee knowledge and imbue company values in new hires as a member of the training team, which saw me lead large group training sessions, as well as focused individual training for both entry-level and management roles. I added consistent feedback to help improve store and I created and maintained daily store-wide communication for over 300 employees. ASSISTANT MANAGER - THE JEKYLL AND HYDE CLUB-, NEW YORK, NY As the Assistant Manager, I was the point-person for any problems that occurred during the shift, making sure that both patrons and employees had smooth experiences. I was also in charge of designing and maintaining a schedule for 30+ performers in a multistory theatrical environment. My responsibilities also included training performers in keeping with company standards and their specific role expectations. Additionally, I handled payroll for performers. This involved managing time worked, with pay rates and communicating with the payroll team on any issues. CHOCOLATIER - VOSGES HAUT-CHOCOLAT 2008, NEW YORK, NY While at Vosges, I cultivated knowledge of all chocolate products and researched trends and styles of chocolate. I ably worked with customers to design high-end chocolate purchases, processed incoming shipments and worked with company operations to maintain adequate stock levels. FATHER - THE GIVER - NATIONAL THEATRE FOR ARTS AND EDUCATION (NATIONAL TOUR) 2007, VARIOUS, USA During this national tour of The Giver, I was part of a 8-person cast that was responsible for all elements of the production. This included acting, construction and implementation of set design, and communication with performance venues. The three month tour went to more than 50 different venues in over 20 different U.S. states, which required constant communication and updates with the performance venues. Team members would also be responsible for marketing the production through interviews with different media outlets. SUBSCRIBER OUTREACH OFFICER - CALIFORNIA SHAKESPEARE THEATRE 2003, BERKELEY, CA Working at the California Shakespeare Theatre, I communicated with new and existing subscribers via phone and in-person interactions. I also worked to expand the subscriber base for the organization by communicating vision and excitement of the theatre to potential ticket subscribers. Education University of California - Los Angeles (UCLA), B.A. - Theatre; Graduated 2006 Skills World-class communication, listening and problem-solving skills. Virtuoso in all standard Mac/iOS/Windows software. Heavily experienced with Wordpress.com, Microsoft Office Suite, and Adobe Creative Suite. Frequent user of CloudApp, Slack, TextExpander and other online/remote work applications. Beginning Experience with HTML/CSS language. Great board-game player. References References furnished upon request.