Emilbar De Guzman

Emilbar De Guzman G E N E R A L V I R T U A L A S S I S TA N T / E X E C U T I V E V I R T U A L A S S I S TA N T / CUSTOMER SERVICE Profile Details I am responsible in providing remote assistance to business management professionals. My duties includes conducting research and organizing data, interacting with customers or clients on their employer’s behalf and performing additional clerical duties like updating calendars or sorting documents. 117 Pulung Maragul responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales. Employment History Angeles City, 2009 Philippines -, -- Links Facebook Appointment Setter - Healthcare, Superstaff - Clark, Angeles City Linkedin DECEMBER 2021 — JUNE 2022 Onlinejobs.ph • SuperStaff is a comprehensive outsourcing solutions provider dedicated to delocalizing your workforce, reimagining your systems and model, and putting cost savings to work to grow your enterprise. Founded in 2009, we launched our suite of services with technical specialist offerings like programming, design, and information technology. We’ve since expanded to add customer-facing services like customer support, and more recently, recruitment support. Led by a team of experts in outsourcing, we understand both the day-to-day challenges of business and how to address them as part of the big picture to support growing companies. Because successful outsourcing is about more than just reducing your overhead. It’s about breaking free of boundaries and adding real value through exceptional people and service. • As an appointment scheduler I organizes patient appointments, schedules procedures, and coordinates office visits according to physician and patient availability. For new patients, appointment I may be required to accept and update medical records as well as process insurance information for verification. • Became one of the top agents on the first month the campaign was launched. Customer Service - Phone, Sutherland Global Services, Angeles City OCTOBER 2020 — NOVEMBER 2021 • Sutherland is an experience-led digital transformation company. With a mission to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. • Answer inbound calls in a timely and friendly manner. Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer. • Became one of the agent who hits the sales target for 2 consecutive months Customer Care Specialist, VXI Global Solutions, LLC, Clark Skills Problem Solving Ability to Multitask Adaptability Time Management Teamwork Computer Skills Customer Service Microsoft Office Communication Skills Ability to Work in a Team Ability to Work Under Pressure Good time management Computer Technician technical support Product research M AY 2 0 1 8 — S E P T E M B E R 2 0 2 0 Cold Calling Appoinment Setter Lead Generation • VXI is a trusted customer experience and contact center partner for the world’s leading brands. At VXI, we pride ourselves in helping our partners develop technologies and customer care services that enable them to engage with their customers in new ways that keep them at the forefront of their markets and ahead of the competition. We leverage our deep understanding of our clients’ challenges and opportunities, and we use our integrated technology to design and tailor connections between brands and customers, resulting in custom solutions that empower our clients to respond with agility to swiftly changing market trends and ever-increasing customer demands. • Take customer calls and complete service orders. Understand customer needs and recommend appropriate products and rate plans. Develop innovative ways to sell ATT products and services to customers. Handle customer requests for payments, activations, upgrades and other services. • Every day I have a list of happy and satisfied customer Team of Experts, Alorica, Clark FEBRUARY 2016 — APRIL 2018 • Alorica is a leading provider of customer management outsourcing solutions spanning the entire customer life cycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica’s award-winning Business Process Outsourcing services span the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. For more information, please visit www.alorica.com. • Assisted customers with concerns and questions about their accounts, devices, and services. Offer services and products that would benefit the customer in using their phone • Got multiple awards such as perfect attendance and a top agent of the month. Convergys, Clark JUNE 2015 — JANUARY 2016 • Convergys is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next-generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. • Provide Customer service to mobility customers such as explaining bill details, upgrading devices, explaining the best plan for the best experience, guaranteeing the best service for the best price, assisting with payments and payment arrangements, and account information as a whole • Bell Residential Collection Specialist, iQor Philippines, Clark M AY 2 0 1 3 — A P R I L 2 0 1 5 • iQor is a business process outsourcing company that provides customer service, third-party collections and accounts receivable management. Although its headquarters are located in St. Petersburg, Florida, the company operates about 40 call centers in North America, Europe, and Asia. Computer Troubleshooting Computer Skills Collections Data Entry Data Collection Able to manage and implement Social Media campaigns Facebook Ads • I am responsible for managing and collecting all the outstanding accounts receivables from clients and customers. In addition, they may be responsible for other aspects of collections, resolving customer billing problems, and reducing the amount of accounts receivables. • This was the start of my outsourcing journey. Stock clerk, Almeera, Doha MARCH 2010 — MARCH 2013 • Established in 2005, Al Meera Consumer Goods Company (Q.P.S.C.) aspires to be the leading retailer in Qatar, offering the best shopping experience to customers. Today, Al Meera operates the largest network of branches in the country, that provide a wide range of product mix and services to shoppers with the aim of becoming the most trusted retailer by choice. • Sorts and stocks products on shelves and in the backroom. Assists fellow associates as needed throughout the store. Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately. Engages with vendors and drivers with a positive attitude. Education Computer Programming, Computer Systems Specialist Inc., Angeles City 2008 — 2009 A pioneer computer school in Angeles City was established in 1968. Secondary School, Angeles City High School, Angeles City JUNE 1993 — APRIL 1998 Angeles City High School, Pandan was originally an extension of Angeles City High School, Pampang, one of the secondary schools in Angeles City which started its operation in 1968 by virtue of Resolution No. 130 sponsored by the late Antonio Abad Santos. Part Time Jobs Amazon Product Researcher APRIL 2019 — NOVEMBER 2019 TrianiumDirect - Cell Phones & Accessories (Tempered glass) Social Media Management FEBRUARY 2021 — DECEMBER 2021 Courses Bell Canada product training and customer service MARCH 2013 T-Mobile product training and customer service FEBRUARY 2016 Cricket Wireless product training and customer service JUNE 2015 AT&T Platinum services product training and customer service M AY 2 0 1 8 AT&T mobility sales and service training including customer service OCTOBER 2020 Radioloy and Imaging Specialist process training and appointment setting DECEMBER 2021 Amazon Product Research MARCH 2019 References John Jynell C. Motilla from Executive virtual assistant-| - Jay Carretero from Majorel-| - Argie Luat from Alorica - Jammel Carpenter from Alorica - Paul James from Sutherland - Bryan Viray from iQor Philippines - Cindy Pangilinan from Convergys - Ramsey Valenzuela from VXI - Emmanuel Jaranilla from 360jobs- Gian Carla Sembrano from Remote Employee- Marjorie Simon from Superstaff- Imelda De Jesus from Superstaff- Bing Gatbonton from iQor Philippines -