Emil Logatoc Frias

With nearly a decade of experience in the BPO industry, I have evolved from a top-performing specialist into a strategic leader managing operations for global giants like AT&T and Western Union. I specialize in bridging the gap between technical complexity and high-impact sales results.

Key Career Milestones:

• Operational Leadership: As a Team Leader for AT&T, I didn't just manage a team; I optimized sales pipelines and coached agents to maintain peak productivity in high-volume environments.

• Technical SME: I served as a Subject Matter Expert, acting as the final point of resolution for technical roadblocks and "floor" escalations that required expert-level knowledge of complex systems.

• Revenue Driver: During my time in inbound inquiries, I consistently identified cross-selling opportunities, generating an average of 12 qualified sales leads monthly.

• Compliance & Precision: My background in Financial Operations at Western Union ingrained a "zero-error" mindset, where I mastered multiple proprietary platforms while strictly adhering to rigorous compliance and QA protocols.

• Analytical Foundation: My academic background in Mathematics allows me to approach problem-solving with a unique logical framework, enabling me to identify process bottlenecks and recommend workflow optimizations that reduce handle time without sacrificing quality.

Technical Expertise: I am highly proficient in the modern remote-work stack, including Salesforce, HubSpot, CRM, Telegence, and the full Microsoft Office suite.