Emil Carl Abragan Dela Torre

With 8+ years of experience in customer service, e-commerce management, and dispute resolution, I specialize in optimizing support operations, training teams, and improving customer satisfaction. I have successfully:

✅ Customer Service Optimization – Managed operations to maintain response times under 12 hours, reducing refund rates to below 3% and increasing customer satisfaction.

✅ Team Leadership & Training – Recruited, trained, and supervised customer service teams, overseeing schedules, performance, and communication consistency.

✅ Process Improvement & Data Analysis: Developed canned responses, analyzed Freshdesk and Gorgias ticket data, and ensured alignment between customer support and company offerings.

✅ Dispute & Chargeback Management – Experienced in PayPal, Stripe, and Klarna dispute resolution, helping businesses retain revenue.

✅ Cross-Department Coordination – Collaborated with social media and email marketing teams for program launches, customer challenges, and promotional strategies.

🔹 Tools & Platforms I Use:

📌 Gorgias | Zendesk | Freshdesk | Hubspot | Reamze | Customerly

📌 Shopify | WooCommerce | WordPress | Meta Business Suite | Salesforce

📌 PayPal | Stripe | Klarna | ShipStation

I’m detail-oriented, proactive, and adaptable. I have a backup internet and power source to ensure uninterrupted support. Whether you need an expert in customer service, team training, e-commerce management, or dispute resolution, I’m here to help.

Let’s connect and take your customer support to the next level! 🚀