Emika Arciaga

EMIKA ARCIAGA Doña Aguirre, Las Piñas City, Philippines 1740 |-- PROFESSIONAL SUMMARY Versatile professional with a strong background in Insurance Operations, Recruitment, and Customer Support. Expert at navigating complex workflows, from managing medical staffing interviews to executing high-precision financial tasks. Proven ability to exceed performance metrics while maintaining strict accuracy and zero-error standards. PROFESSIONAL EXPERIENCE Insurance Associate 2023 – Present Accenture • Process insurance applications with a focus on data integrity and accuracy. • Facilitate complex fund transfers and monitor account activations to ensure seamless service. • Consistently maintain zero-error processing standards in a high-volume environment. Recruitment Coordinator 2022 – 2023 Travel Nursing • Conducted comprehensive interviews for various healthcare roles. • Managed the end-to-end onboarding process, including verification of professional licenses and certifications. Virtual Assistant 2022 – 2023 BS13 LLC • Executed lead generation strategies and performed cold calling to expand the client base. • Drafted and managed agreements and conducted persistent follow-ups to close leads. Virtual Assistant 2022 – 2023 Property Management • Performed targeted cold calling regarding surplus funds and qualified high-potential leads. Customer Service Representative Teletech • Provided high-quality support via chat, email, and voice channels while exceeding KPIs. TECHNICAL SKILLS CRMs & Platforms Salesforce, Airtable, JazzHR, LaborEdge Collaboration MS Teams, Slack, Google Workspace, MS Office 2022 Communication CloudCall, GoTo, Amazon Connect Languages English, Filipino (Bilingual) EDUCATION STI College Las Piñas Senior High School – STEM Strand | GPA: 95% PERSONAL INFORMATION Age: 25 | Birthdate: December 24, 2000 | Status: Single