Emi Kohzaki

Emi Kohzaki

$35/hr
Customer Service Representative
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
41 years old
Location:
Yokohama, Kanagawa, Japan
Experience:
6 years
‭EMI KOHZAKI‬ ‭CURRICULUM VITAE – EXPERIENCE‬ ‭PERSONAL DATA‬ ‭NAME‬ ‭Emi Kohzaki‬ ‭DATE /‬ ‭January 17‬‭th‬‭1984 in Gifu‬ ‭PLACE OF BIRTH‬ ‭NATIONALITY‬ ‭Japan‬ ‭PROFILE‬ ‭ ore‬‭than‬‭6years‬‭of‬‭experience‬‭in‬‭customer‬‭service‬‭in‬‭various‬‭industries‬‭all‬‭over‬‭Japan‬‭with‬‭a‬‭broad‬ ‭●‬ M ‭range of clients‬ ‭●‬ P ‭ roven‬ ‭ability‬ ‭to‬ ‭work‬ ‭effectively‬ ‭as‬ ‭an‬ ‭intermediary‬ ‭between‬ ‭Japanese‬ ‭and‬ ‭foreign‬ ‭stakeholders,‬ ‭strong project management and teamwor‬‭k skills‬ ‭●‬ ‭Japanese: Native/English: Advanced‬ ‭EXPERIENCE‬ ‭December 2021- Current‬ ‭‬ ● ‭●‬ ‭●‬ ‭●‬ ‭ vadrat Japan Co. Ltd‬ K ‭Sales Coordinator at A&E team‬ ‭ lient management, claim resolution, troubleshooting, and negotiation.‬ C ‭Developed and maintained strong client relationships.‬ ‭Responsible for sales planning, stock, import, and order management.‬ ‭Assisted the Office Manager with administrative tasks.‬ ‭July 2021-November 2021‬ ‭ ork as a freelancer with‬‭Home Staging Japan Co., Ltd.‬ W ‭Sales Planning at La Forma Dep.‬ ‭September 2018 - June 2021‬ ‭Home Staging Japan Co.,‬‭Ltd.‬ ‭Sales Planning at La Forma Dep.‬ ‭●‬ C ‭ lient management, claim resolution, troubleshooting, negotiation, client relationship‬ ‭development, sales planning, stock management, EC management, import management,‬ ‭order management, PR (including social media management)‬ ‭●‬ ‭Event management for pop-up stores in locations such as T Site Gallery at Daikanyama‬ ‭including on-site management (decoration, client management)‬ ‭●‬ ‭Acted as a liaison and intermediary between HQ in Spain, my team (of three), and end-users‬ ‭(mainly BtoB throughout Japan)‬ ‭Achievements:‬ ‭‬ ● ‭●‬ ‭●‬ ‭●‬ s‭ ales record of ¥1 Mio. during a four-day event as an unknown BtoC brand in 2019‬ ‭120% increase in sales on the BtoB sales platform and direct sales BtoB‬ ‭project manager of the new BtoC platform, which was successfully launched in November 2020‬ ‭550% increase in Instagram followers within one year through thoughtful planning, careful curation, and‬ ‭execution‬ ‭ ‬ ‭Project management of four successful popup store events within one year‬ ● ‭‬ L ● ‭ ead project manager in EC site redesign‬ ‭●‬ ‭Initiation and led project manager in the redesign of the procurement flow‬ ‭January 2016 - October 2017‬ ‭Inter Group Corp.‬ ‭●‬ ‭Coordinator of English seminar for BtoB‬ ‭○‬ ‭Customized seminar planning based on client's needs‬ ‭○‬ ‭Execution of seminars‬ ‭○‬ ‭Business partner liaison‬ ‭○‬ ‭Business development‬ ‭Achievement: Renegotiated record price for BtoB customer‬ ‭June 2015- December 2015‬ ‭Ace Florist‬ ‭●‬ ‭Professional flower arrangement for over 100 weddings‬ ‭ ‬ ‭including decoration, preparation, and table setting at the wedding venue‬ ○ ‭ ‬ ‭Shop assistant in a flower shop‬ ● ‭PROJECT LIST‬ ‭-‬ ‭Event manager at “Big Production”‬ ‭●‬ ‭Events up to 1500 guests in Gifu‬ ‭●‬ ‭Event planning, execution, and master of ceremony‬ ‭OTHER EXPERIENCES‬ ‭March-May 2015‬ ‭Intercultural exchange to Paris, France‬ ‭Assistant at a Japanese language school for children with international backgrounds in Paris‬ ‭After-school child caretaker for international students‬ ‭October 2009- December 2015‬ ‭Intercultural exchange‬‭to New York City, USA‬ ‭English Language School student‬ ‭A part-time job at a Japanese restaurant throughout my stay in NYC‬ ‭Tour guide for business visitors (mainly CEOs of large Japanese companies)‬ ‭EDUCATION‬ ‭March-August 2018‬ ‭April 1999-March 2002‬ ‭Vocational school with courses‬‭in‬‭architecture, CAD, and interior coordination‬ ‭Seibi Girls Private High School in Gifu‬ ‭Certificates: CAD 2 license, TOEIC 720‬ ‭SKILLS‬ ‭‬ ● ‭●‬ ‭●‬ ‭●‬ ‭ oogle online tools (documents, slides, spreadsheet)‬ G ‭Office tools (word, excel, PowerPoint)‬ ‭Adobe Illustrator, Photoshop, Acrobat DC‬ ‭Jw_cad‬
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