Emesiani Chinenye Regina

EMESIANI CHINENYE REGINA-LinkedIn Profile URL-www.linkedin.com/in/regina-chinenye-b90a27347 SUMMARY Highly motivated and detail-oriented professional with a Bachelor's degree in Zoology and proven experience in administrative support, operations, and customer service. Possessing strong organizational, communication, and problem-solving skills, complemented by certifications in Microsoft Office and IT Support. Currently enhancing technical expertise through internships in IT support and cloud services. Adept at leveraging acquired skills and a thorough understanding of virtual assistant tools to excel in remote roles requiring data entry, email management, appointment scheduling, and exceptional customer support. Eager to contribute to a dynamic and forwardthinking organization. SKILLS Virtual Assistance: Calendar Management & Appointment Scheduling, Email Management & Filtering, Task Prioritization, Record Keeping, Meeting Coordination, Travel Arrangements Customer Support: Active Listening, Problem Resolution, Customer Relationship Management (CRM), Complaint Handling, Providing Information & Assistance, Excellent Communication (Written & Verbal) Data Entry & Management: Accurate Data Input, Database Management, Record Maintenance, Attention to Detail Software Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, project management tools Technical Skills: IT Support Fundamentals (from Cloudmita internship) Languages- English (Fluent) PROFESSIONAL EXPERIENCE Customer Support Agent- Oliverant Investment -August 2021 – Present * Provided efficient and professional customer support via phone, email, and chat, resolving inquiries and ensuring customer satisfaction. * Managed and updated customer records accurately within the company database. * Contributed to a positive customer experience, fostering loyalty and repeat business. Operations Supervisor- NB Prudent Link - July 2020 – August 2021 * Supervised daily operational activities, ensuring efficiency and adherence to company policies. * Coordinated with team members to streamline processes and improve productivity. Operation Officer- Dignified Brand Colours - April 2016 – May 2020 * Managed and oversaw various operational tasks, ensuring smooth workflow. * Collaborated with different departments to achieve organizational goals. * Scheduling of Appointments, handle customer data management and customers communication Secretary- Bestline Shipping Company -March 2014 – April 2016 * Managed office communications, including handling correspondence and phone calls. * Maintained schedules, arranged appointments, and organized meetings. * Provided administrative support to the management team. Administrative Officer- Bestline Shipping Company - January 2013 – February 2014 * Provided general administrative support, including filing, data entry, and record keeping. * Assisted with the preparation of reports and presentations. Administrative Assistant- Nwobi Memorial Hospital - January 2006 – June 2006 * Provided administrative support to medical staff and patients. * Managed patient records and assisted with appointment scheduling. EDUCATION Bachelor of Science in Zoology -Nnamdi Azikiwe University, Awka - 2004 – 2008 Advanced diploma in shipping management – Lagos Aviation and Academy - CERTIFICATION IT Support Certificate- Digital Witch - 2025 Microsoft Office Certification -Afrihub -2008 INTERSHIPS IT Support Intern- Digital Witch- 2025 – Present Cloud Computing Intern -Cloudmita- October2024 – December2024