Emesiani Chinenye Regina

Emesiani Regina Chinenye Lagos, Nigeria--LinkedIn: regina-chinenye-b90a27347 Professional Summary Customer-focused and detail-oriented professional with years of experience in administrative support, office operations and client service roles. Adept at managing client communications, resolving complaints and enhancing service efficiency. Proven ability to deliver timely assistance to both internal teams and external clients. Seeking to leverage my strengths in communication, problem-solving and service delivery in a dedicated Customer Service Specialist role. Professional Experience Customer Service & Operations Officer Oliverante Investment Limited – Lagos, Nigeria Jan 2022 – Jan 2025 ● Handled client interactions, addressing inquiries and complaints with professionalism and empathy. ● Provided regular updates and support to clients and partners, ensuring high service satisfaction. ● Followed up on client issues to ensure timely resolutions and strengthened customer relationships. ● Streamlined daily operations and improved communication processes within the office. ● Assisted in maintaining client records and feedback systems to enhance overall service quality. Executive Assistant NB Prudent Link – Lagos, Nigeria Jul 2020 – Aug 2021 ● Managed CEO’s calendar and scheduled client-facing meetings and follow-ups. ● Coordinated domestic and international travel arrangements. ● Prepared client reports, presentations, and executive summaries . ● Responded to emails and inquiries, providing helpful and timely communication. ● Assisted with meeting preparation and minute-taking for internal and client discussions. Secretary Dignified Brand Colours – Lagos, Nigeria Apr 2016 – May 2020 ● Assisted customers with product inquiries and delivery schedules. ● Maintained vendor and customer communication records. ● Handled clerical tasks to ensure smooth team operations and client support . Administrative Officer Bestline Shipping Company – Lagos, Nigeria Jan 2013 – Apr 2016 ● Greeted and supported clients at the front desk, managed incoming calls and client appointments. ● Scheduled client meetings and managed documentation and filing systems. ● Liaised with clients and internal staff to ensure seamless service delivery . Administrative Assistant Intern Nwobi Memorial Hospital – Anambra, Nigeria Jan 2006 – Jun 2006 ● Supported front-desk operations and appointment scheduling. ● Assisted with patient record management and administrative support Skills ● Strong verbal and written communication ● Client relationship management ● Conflict resolution and follow-up ● CRM tools and file management ● Microsoft Office Suite (Word, Excel, Outlook) ● Google Workspace (Docs, Sheets, Gmail) ● Administrative and front-desk support Education B.Sc. in Zoology Nnamdi Azikiwe University, Awka Certifications ● ● Microsoft Office Suite – Certified IT Support Fundamentals – Certified