Emerald Jay V. Tulay
Prov’l Address
Mobile No.
Email
:1585 Neptune Street ADB Subd.,
Brgy Del Remedio,San Pablo City, Laguna, 4000
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Employment History
EXL Service Philippines
11th flr. Bldg. E, Northgate Cyberzone, Alabang, Muntinlupa City
Position Title
: Data Loader Analyst
Industry
: Call Center / IT-Enabled Services / BPO
Duration
: July 2016 – April 2017
IBEX Global Services
3rd flr. Frontera Verde, Pasig City
Position Title
: Quality Analyst
Industry
: Call Center / IT-Enabled Services / BPO
Duration
: April 4, 2016 - June 10,2016
Work Description:
Doing call evaluations for ACE and CRG agents. Doing credit audit for BGIX agents.
IBEX Global Services
7th flr. SM BF Sucat, Paranaque
Position Title
: Customer Service/Sales Representative
Industry
: Call Center / IT-Enabled Services / BPO
Duration
: April 4, 2015 - April 3, 2016
Work Description:
Providing customer service for DirecTV customers. Pitching ATT services for DirecTV customer who
might need internet or phone services.
Big Outsource
Schetelig Ave. San Pablo City
Position Title
: Virtual Assistant
Industry
: Call Center / IT-Enabled Services / BPO
Duration
: July 28, 2014 - March 2015
Work Description:
Doing outbound calls to Dental insurances and verifying the eligibility and coverage of the patient’s
dental insurance.
Convergys Phils. – Eastwood
MDC Bldg., Eastwood City
Libis, Quezon City
Position Title
Industry
Duration
: Transition Coach
: Call Center / IT-Enabled Services / BPO
: July 8, 2012 – February 13, 2014
Work Description:
Facilitating professional and personal development to the point of individual growth and
improved performance. Assisting new hire agents to adapt and learn the call center agent job.
Providing assistance to ensure that they will develop their skills and understand their role as a
Customer Service Representative. Making sure to provide our client the people that the
business needs.
Convergys Phils. – Eastwood
MDC Bldg., Eastwood City
Libis, Quezon City
Position Title
: Customer Sales & Service Representative 2
Industry
: Call Center / IT-Enabled Services / BPO
Duration
: June 20, 2008 – July 8, 2012
Work Description:
BGI representative for DirecTV. Providing the best resolutions for customer’s concerns and
issues. Providing assistance for customers for their DirecTV service. Making sure that customer
will be provided with the best customer satisfaction they need.
Teleperformance Phils. Inc.
Shaw Blvd. cor. EDSA
Mandaluyong City
Position Title
: Customer Service Representative
Industry
: Call Center / IT-Enabled Services / BPO
Duration
: Aug 2007 – April2008
Work Description:
Providing customer, a good service and help them to resolve their issues regarding Sprint.
Making sure that all of the issues are resolved for the customer’s satisfaction.
Winsource Solutions Inc.
14th flr. Robinsons Pioneer Cybergate Tower
Pioneer St. cor. EDSA, Mandaluyong City
Position Title
: Call Center Outbound Agent
Industry
: Call Center / IT-Enabled Services / BPO
Duration
: Feb 2007 - May 2007
Work Description:
Experience in offering a service that will be efficient for the customer.
Experience in handling business to business phone calls for a lead generation account.
Educational Background
Tertiary
Field of Study
Institute/University
: BSHRM(SY-)
: Lyceum of the Philippines
Secondary
Recto Memorial National High School
Tiaong, Quezon
SY-
Primary
Claro M. Recto Memorial School
Tiaong, Quezon
SY 1995
Personal Particulars
Date of Birth
Gender
Marital Status
Religion
Tax Card No.
SSS Card No.
: 12 Aug 1983
: Female
: Single
: R. Catholic
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References
Almond Tristan Montecillo
Position
: Supervisor, IBEX Global Services
Contact #
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Hossana Xaris Panganiban
Position
: Company Nurse, Genpact
Contact #
:-
John Merck Alderete
Position
Contact #
: Agent, IBEX Global Services
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EMERALD JAY TULAY
