Emer Jerico Martin

I can communicate well, both written and verbal, in English. I also have strong analytical/critical thinking and problem solving skills which I know can contribute well to this job. At Alta Resources, Acquire BPO, TaskUs Inc. and Sterling Talent Solutions, where I have worked as a Customer Support Specialist for a sum of almost 3 years, I was given the responsibility to support customers through multiple scopes and multiple channels -- chat, email and phone. I have acquired time management skills. I have also made sure that all policies are followed and made recommendations for gray areas within the scope of support for process improvement.

Next, I have been a Quality Analyst at TaskUs Inc. and Uber Technologies Inc. at a sum of over 2 years. Here, I have learned to make sure that all customer supports are following policies. I have also learned to track gray areas and areas for improvement within processes for development.