Emenike Ngozika

CONTACT Emenike Ngozika  8 Oloruwa close Karimulaka Egbeda lagos State Nigeria - - OBJECTIVE A Committed individual, highly proficient in creating and managing social media accounts, including creating content, responding to customer inquiries, and driving brand awareness. Demonstrated success in growing social media channels and engagement through creative campaigns. Adept in leveraging social media channels to promote and grow brand presence. EXPERIENCE May 2024 - Till Date Social media management intern Digital spot academy Researched current trends in social media space to identify opportunities for growth. Supported day-to-day social media management by responding to direct messages, comments, and inquiries. Collaborated with internal teams to develop social media campaigns that increased brand awareness. Crafted a well detailed and engaging content calendar. Monitored social media platforms for engagement opportunities. Analyzed content performance of social platforms. Created engaging content for multiple social media platforms, including Facebook, Twitter, Instagram, YouTube, and LinkedIn. Produced content to promote product news and education. Recommended ideas to optimize organic reach across all channels. Managed comment moderation and customer service inquiries. Utilized analytics tools like Hootsuite Insights and Google Analytics to measure campaign performance. Provided customer service support via direct messages on various social networks. Assisted in the management and growth of social media communities by fostering engagement and responding to user-generated content. 2018 - Till date Locum Radiographer Cabil Medical Diagnostic Services Carried out all radiologic diagnostic services. Actively involved in patient consultation 2011 - 2014 Customer service representative Fidiac computer enterprise Maintained a positive, empathetic, and professional attitude toward customers at all times. Responded promptly to customer inquiries. Communicated with customers through various channels. Acknowledged and resolved customer complaints. Had a Strong knowledge of our products and services. Processed orders, forms, applications, and requests. Kept records of customer interactions, transactions, comments, and complaints. Communicated and coordinated with colleagues as necessary. Provided feedback on the efficiency of the customer service process. Managed a team of junior customer service representatives. Ensured customer satisfaction and provided professional customer support. EDUCATION 2017 University of Nigeria Enugu Campus Radiography SKILLS - Proficient in CRM tools like, hubspot, zendesk, slack, intercom,fresh desk. Workflow tools like; Asana,trello,monday.com and zapier. Scheduling tools like calendely, pick time,clockify,and acuity. - Social media management and content scheduling. - Crafting a content calendar. - proficient in canva designs and carousels. - Excellent attention to details - Good communication skills - Proactive Empathetic - Friendly - Soft spoken - Patience CERTIFICATIONS Sem Rush Social media management certification. Foundamentals of social media Marketing certification (Meta). Customer service (LinkedIn learning) Telemarketing. (LinkedIn learning) Hubspot digital marketing certification Conflict resolution (LinkedIn learning) Time management (LinkedIn learning) Project management foundamentals (Coursera) IT help Desk (LinkedIn learning) The critical role of health IT support in the health Care system (Coursera)