Emem Ikpe

. Work History Virtual Assistant (Contractor) Emem Ikpe Lagos, Nigeria Results-driven professional with a strong background in relationship management, customer support, and sales. Proficient in industry-leading CRM platforms, including HubSpot, Salesforce, GoHighLevel, and Intercom, with expertise in lead generation, sales closing, workflow automation, Airbnb management, and data entry. Adept at optimizing processes, managing client relationships, and driving business growth through strategic customer engagement. Skills  Client Relationship Management  CRM Technologies  Project Coordination and Management  Microsoft Office Suite  Client Acquisition  Business relationship cultivation  Schedule management  Effective customer communication  Issue resolution  Data entry  Campaign development MJB Creative Admin, L.L.C, Washington, D.C. United States Of America | July 2019 - Current  Build and maintain relationships with new and existing clients while providing high level of communication.  Leverage HubSpot CRM tools to manage pipelines, track leads, and optimize outreach efforts.  Manage 3 long-term customer relationships to drive loyalty, retention, and increased revenue.  Prepare and present accurate daily, weekly, and monthly reports using HubSpot and other tools to track performance metrics and identify areas for growth.  Develop tailored strategies to address client challenges and proactively provide innovative solutions to ensure business success.  Support the CEO by coordinating schedules, booking meetings, arranging travel, and documenting key meeting discussions and action items. Relationship Manager United Bank for Africa, Lagos, NG | October 2018 - June 2019  Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.  Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.  Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.  Work collaboratively with the relationship management team to achieve assigned targets related to customer retention, revenue growth, and profitability.  Re-engaged over 80% of dormant customer relationships and deepen connections with existing clients to maximize their potential value. Asset Certification Intern Pricewaterhouse Coopers, Lagos, NG | January 2017 - December 2017  Completed risk management procedures, including the establishment of job codes, and ensured that all processes aligned with regulatory and organizational standards.  Prepared draft proposals and actively reviewed submitted proposals to ensure timely feedback and approvals.  Regularly updated the Certificate of Acceptance of Fixed Asset (CAFA) tracking sheet on Jive to maintain accurate records.  Prepared and compiled CAFA application documents for submission.  Filed necessary documents at the Ministry of Industry, Trade & Investment and ensured proper documentation. . Education Bachelor of Arts in International  Maintained consistent follow-ups with Ministry representatives to facilitate approvals and updates.  Conducted regular follow-ups with clients to obtain outstanding documents, including site visits as required to ensure compliance and progress.  Attended and assisted in asset inspection exercises to validate documentation and confirm compliance.  Performed other duties and tasks as assigned to support team objectives and organizational goals. Relations Houdegbe North American University, Republic Of Benin February 2014   Concentration in International Political Economy, World Politics, General Psychology, Foreign Policy Analysis and Monetary & Financial Institutions. Focus on history and international politics. Certifications . Administrative Assistant Diamond Wayz Limited, Lagos, NG | July 2015 - August 2016  Organized and scheduled meetings and appointments.  Managed approximately 30 incoming calls and emails per day from customers.  Managed filing system, entered data, and completed other clerical tasks.  Certificate in In-Demand IT Skills Training  Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.  Certificate in Basic Banking Operation   Certificate in Advance Human Resources Management Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.