Emem Duff

EMEM DUFF CUSTOMER SUPPORT ASSOCIATE C O N T A C T --Lagos, Nigeria E D U C A T I O N 2014 - 2018 UNIVERSITY OF UYO Bachelor of Science in Sociology CERTIFICATION Enterprise Design Thinking Practitioner(IBM) Search Engine Optimization S K I L L S P R O F I L E Result driven Sales Executive with a year of experience in sales. I am skilled in cold calling, lead qualification, and turning conversations into conversions. I have consistently hit sales targets by listening carefully, handling objections with empathy, and following up effectively. I am good at using CRM tools and managing high volumes of customer interactions with clarity and professionalism. What sets me apart is my ability to build genuine connections while staying focused on results. WO R K E X P E R I E N C E WeShare Customer Support Specialist 2023 - 2025 Managed high volume of inquiries via email and phone with 75% success rate. Diagnosed user issues, escalated technical bugs and close tickets efficiently. Practiced issue replications and follow-ups to close support loops efficiently. Paycom Business Developer 2019 - 2023 Sourced and converted leads into long-term customers through outbound calls and product demos. Collaborated with sales teams to exceed monthly targets by 15%. Maintained accurate records of all calls and deals in CRM tools. Email and chat support Managing tickets and customer records. Troubleshooting customer issues. Resourceful problem solving Excellent written and oral English. Following up on unresolved issues. Customer needs analysis. Handling multiple inquiries at once. Communication Tools: Gmail, Discord and Telegram. Productivity: Google Docs, Google Sheets, Google Calendar. UNATEUS Telesales Representative 2018 - 2019 Contributed to a 20% increase in customer interest through clear communication and consistent follow-up. Built and maintained a small pipeline of leads and tracked follow-ups. Handled objections professionally and maintained a positive brand image.