EMEM DAVID-ASOROSE
Lagos |Adetola Street, Lagos, Nigeria | --| LinkedIn:https://www.linkedin.com/in/asoroseemem2468
| Facebook:Emem Asorose
SUMMARY
Energetic self-starter with experience in Customer Relations and Marketing.
Excels in providing exceptional service to clients; especially skilled with handling challenging customers.
Completed an honors degree focused on Communication skills.
Calendar Management, Inbox Management
EDUCATION
University of Uyo – Akwa Ibom, NigeriaSeptember 2011 – December 2015
BA,Communication Arts
WORK EXPERIENCE
Customer Service Executive August 2023 - April 2024
Opay –Lagos, Nigeria
troubleshoot basic technical issues, assist callers with product, process related inquiries.
listening, promptly acknowledging and resolving customer inquiries and complaints
Keeping records of customer interactions, transactions, comments and feedbacks
Answer customer inquiries and provide customers with account information
Client Relations Officer June 2023- August 2023
Bell Oil and Gas Ltd – Lagos, Nigeria
Preparation of weekly and monthly reports.
Direct and provide information to Clients and facilitate the resolution of complaints and enquiries
Process orders and returns
Document customer interactions
Secretary/ Personal AssistantJanuary 2019-April 2023
House of Assembly – Akwa Ibom, Nigeria
managing calendars
taking notes and responding to correspondences.
Scheduling appointments and organizing diary entries as well as Setting reminders for meetings, appointments and other important tasks
Making travel and hotel arrangements.
VOLUNTEER ACTIVITIES
Assistant Coordinator,WCF April 2017- May 2018
Taking 50+ out - of - school teenagers on extra moral lessons to empower them to withstand peer pressure and make well-informed decisions for their future.
Member, NCCF April 2017- May 2018
Actively coordinating with a team of Youth Corpers to raise awareness in rural areas about HIV; prevention and how to get help and treatment.
SKILLS
Customer Service [CSRM)
Strategic Planning
Calendar Management
INTERESTS
Nature Wildlife Conservation
Women Empowerment
Teen Education
LANGUAGES
Ibibio - Native
English - Expert
French - Beginner
