Emem Aniema Enato

Thank you for checking out my profile, here is a quick overview of my skills and strength. I’m a Customer Experience Specialist/ Support with over 8 years of cognate and progressive work skill with a demonstrated history of working in Information Technology and Telecommunication industry. My roles in Customer Support/Customer Service Management, Quality Assurance Specialist, Data Entry and Lead Generation has allowed me to master Leadership and Team Development skills. A few of my accomplishments includes:

• I was part of the team that oversaw quality analyst performance by holding regular calibrations which helped to identify opportunities to improve the experience of the Customer Service team.

• I have implemented the Standard Operating Procedure (SOP) as well as their processes which seek to address the operational inefficiencies and inconsistencies of the Customer Service team.

• Accountable for maintaining, compiling, transcribing and sorting database of Customer and account information

• I have also engaged Customers via the weekly email newsletter using the Mailjet platform while working hand in hand with the Digital Department.

My skills;

• Outstanding Customer Service

• Great Communication

• Meticulous Editing

• Managing Team

• Quick Learner

• Familiar with Google Suite

• Problem Solver

• Familiar with Slack and Zoom

• Quick Learner

• Excellent Written and Verbal Communication Skills

• Organized

• Attention to Details

• Team Player