EMELY
ROSALES
Flexible | Ability to be Cross-Trained | Fast learner |
Analytical | Team Player | Attention to Detail |
Have a Strong Hard Work Ethics
PROFILE SUMMARY
6 years Real Estate Admin Specialist ( Accounts )
2 years Content Moderator
2 years Customer Service
2 years and 5 mos. E-commerce VA & Lead Generation
4 mos. Operations Trainer
+63 - 9959 - 0565-96-B9 L9 Guyabano St.
South Pointe Homes Catalunan
Grande, Davao City Philippines
EDUCATION
2006 - 2010
BACHELOR OF SCIENCE IN
COMMERCE: MANAGEMENT
Holy Cross of Davao
College
WORK EXPERIENCE
JUNE 2022 - OCT. 2022 | CONECTYS PHILS. INC
OPERATIONS TRAINER
Deliver and facilitate operational training
EXPERTISE
PROFESSIONAL SKILLS
sessions, coaching sessions, and mentoring
Customer Service
sessions in support of client programs to ensure
Administrative task
workforce preparation, while maintaining
adequate documentation and performing all
Ecommerce task
necessary reporting duties
Facebook Advertising
APR 2020 - JUNE 2022 | CONECTYS PHILS. INC
Social Media Management
CONTENT MODERATOR
Outsourcing company works closely on a specific
Lead Generation
platform to protect users and maintain their
reputation and legal compliance.
Screen and monitor user-generated content
Filter unpleasant elements from the content
NOV 2019 - APR 2020 | CONECTYS PHILS. INC
CUSTOMER SERVICE SPECIALIST
Outsourcing companies work closely with
customer service, provide customer satisfaction.
Handle customers issues quickly and efficiently
Resolve customer complaints and issues
related to services and products
OCT 2018 - AUG 2020 | E-COMMERCE
VIRTUAL ASSISTANT FREELANCE
(WORK FROM HOME)
EBAY, ETSY, SHOPIFY AND LEAD GENERATION
Ecommerce companies work closely with the
listing and products research.
Monitored products and optimized titles
Provide customer service, other
administrative task and lead generation
Photo Editing
PERSONAL SKILLS
Leadership
Teamwork
Integrity
Loyalty
Dedicated
REFERENCE
Ruby David
Training Coordinator | Conectys Philippines Inc
-
Theresa Salvador
Team Manager | Conectys Philippines
Inc
-
WORK EXPERIENCE
AUG 2017 - OCT 2018 | VXI INC. HOLDINGS
CUSTOMER SERVICE SPECIALIST
Outsourcing companies work closely with
customer service, provide customer satisfaction.
Handle customers issues quickly and efficiently
Resolve customer complaints and issues
related to services and products.
MAR 2017 - SEP 2017 | NO WORK
TOOK GOOD CARE OF MY KIDS
JAN 2011 - MAR 2017 | LANDCO PACIFIC CORP.
ADMINISTRATIVE SPECIALIST (CREDIT AND COLLECTION SPECIALIST)
Real Estate companies that work closely with customers, do administrative tasks,
customer service support, and maintain 90% account receivable collections.
Reconcile 90% of accounts receivable backlogs and ensure all
payments are accounted for and properly posted
Resolve invoice discrepancies, process customer requests, and
approved restructured accounts.
100% coordination with the project head, sales director, and
customers with regard to customer monthly amortization.
JUL 2007 - MAY 2010 | LTS CITY FOODS INC
CASHIER
Food and Beverage companies work closely with the point of sales,
excellent customer service, and assisting customers as they leave with
their purchase.
Provides 100% a positive customer service experience with fair,
friendly, and courteous service
Process cash, debit, credit, and check transactions in the point-ofsale system
Assist bakers and pastry chefs by serving customers at counters
SEP 2005 - FEB 2006 | WATSON'S PERSONAL CARE STORE
CASHIER
Health and Beauty companies work closely in counter
Provides 100% a positive customer service experience with fair, friendly,
and courteous service
Process cash, debit, credit, and check transactions in the point-of-sale
system
Build merchandise displays and take inventory
JUL 2004 - JAN 2005 | CHOWKING
CASHIER
Food and Beverage companies work closely with the point of sales,
excellent customer service, and assisting customers as they leave with
their purchase.
Promoted and suggests new or high-value food items to customer
Replenished condiments, drinks, and supplies while maintaining the
cleanliness of the service area
Assist with food preparation to fill customer orders
