TOLENTINO, EMELSON R.
30 Emerald St. Salinas II-C Camella Homes
Bacoor, Cavite 4102 Philippines
-
-
Skills and Qualifications:
Has years of experiences in different field in BPO and IT related profession. Knowledgeable on Desktop/Laptop Hardware and software can provide detailed report of troubleshooting; Technical Issues, Specifications. Can work under pressure with minimum supervision.
Well experienced in Troubleshooting of Hardware and Software Technical issues.
Well experienced on Hardware Replacements and Software Installation of Laptop, Desktop and AIO (All in One) of Dell and Non-Dell related products.
5 Years Lead Generation Specialist on a BPO company. Has a background of 1 Year Virtual assistant, Part-time Photo editor.
__________________________________________________________
Work Experience:
Technical Support Engineer at Actionlabs IT Services Phils Corp. (January 2020 – August 2020) – On field/site Cerfitied Dell Engineer. Our responsibility is to isolate the technical issue of the product with the initial report of our Technical Support within given amount of time. We troubleshoots the Software and Hardware of Dell products if needed and will break and fix or replace a specific Hardware if faulty parts was found. Creates a step by step report and incident report using mobile application.
Internship
IT Support, Maintenance and System Analyst at Siegreich Solutions Inc. (Dec 2018 – March 2019)
Responsible for hardware and software, network troubleshooting and installation. Tracked and documented IT equipment issues to facilitate timely resolution. Handled quotation for hardware equipment. Assist on analyzing system process of under develop system and programs within the company.
Lead Generation and Web Analyst at Tusk Software (March 2017 - January 2018) – Virtual Assistant of a web consulting and development company responsible for data reporting, analyzing online marketing acquisition strategies, exploring new opportunities, being aware of website visitor behavior and experiences. And research for the information of company or person that will pre-qualified for sales lead and will be stored on a CRM Software.
Salesforce, Asana, CrazyCall, MailChimp
Linkedin (Sales Navigator)
Google Spreadsheet
Microsoft 365
Research and Data Analyst
Lead Generation Specialist at TaskUs, Inc. (March 2014 – December 2016) – Producing prospect leads for an online ticketing company that will be used for their Sales and Marketing Department storing and providing correct and reliable information of selected individuals at different companies into CRM Software (Customer Relationship Management). And providing weekly reports based on selected criteria and verticals.
CRM Tools and Online email verification
Linkedin (Sales Navigator)
Google Spreadsheet
Microsoft 365
Research and Data Analyst at TaskUs, Inc. (August 2012 – June 2013) – Responsible for analyzing of data information that will be used for inventory and sorting based on the details of the product for their online store and provide monthly reports and breakdowns of ins and outs of the Apple products. _________________________________________________________
Objective:
Seeking for a stable job and position in Information Technology field where I can apply my years of experiences in BPO, Technology and Development industry; to be an asset of the company and continuously improve and promote a healthy professional growth within the company.
__________________________________________________________
Personal Data
Age:28
Birth Date:July 13, 1992
Status:Single
Nationality:Filipino
Religion:Roman Catholic
Educational Background
Tertiary
2017 – 2019STI College Bacoor
Graduate of Bachelor of Science in Information Technology
Tirona Highway Bacoor, Cavite
2009 – 2012STI College Bacoor
Graduate of Associate in Computer Technology
Tirona Highway Bacoor, Cavite
Secondary
2005 – 2009La Camelle School
Camella Homes Bacoor, Cavite
Primary
1999 – 2004La Camelle School
Camella Homes Bacoor, Cavite
__________________________________________________________
Seminars and Conference attended
Concurrent Seminar February 2018
STI College – Bacoor
Student Development Seminar: Event, Planning and September 2018
Organizing
STI College – Bacoor
Basic AutoCadApril 2019
STI College - Bacoor
__________________________________________________________
Certifications
Grind. Facing the Giants of Life
Student Development Seminar: Event, Planning and September 2018
Organizing
Student Development Seminar: #GOALS: Be the bestFebruary 2018
Version of yourself
Pre-Employment Orientation Seminar, Labor March 2019
Education for Graduating Students and Career Fair
Basic AutocadApril 2019
__________________________________________________________
References:
Robert S. John Martin
Data Engineer Senior Analyst
Accenture Inc.
-
Romeo C. Sulit Jr.
Crew Mechanic
San Miguel Brewery Inc.
-
Gail V. Galang
Post Sales Support - Coach Lead
Telco Sevices Australia
Telco Sevices Australia
-
