Emelinda De Castro

 Emelinda V. De Castro P2 Blk 13 Lot 21 Metroland Terraces Trece Martires, Cavite E-mail:- / - EMPLOYMENT HISTORY: IQor, Inc. August 2014 - June 2017 Customer Service Representative Answer billing inquiries Updates demographics Basic troubleshooting Process payments Reinstate service TELEPERFORMANCE, INC. October 2009 – February 2014 Receivable Management Document customers information according to standard operating procedures Assist customers inquiries about the bill Manage and resolve customers complaints Research required information using available resources Provide customers with products and services Update, enter new customers information Route calls to appropriate department Escalate priority issues PACIFIC HOTEL January 1980 - September 1985 Front Desk Clerk Checks in guest and assign room, enters guest info in log book Prepares Guest List for the next shift Coordinates with Housekeeping supervisor for rooms ready for occupancy EDUCATION: Polytechnic University of the Philippines Course: Associate in Secretarial 1977 Baguio City National High School 1975 Saint Louise Center 1971 PERSONAL DATA: Date of Birth: June 20, 1957 Place of Birth: Manila Nationality: Filipino CHARACTER REFFERENCE: Alicia Gerona - IQor, Inc. Supervisor Mobile Number :- Randy Ray Nadera - IQor, Inc Manager Mobile Number:- Yolanda Dela Fuente – Teleperformance, Inc. Supervisor Mobile Number:-