EMELIE T. TERANIA
Experienced in hotel operations and hospitality industry
Highly organized, self motivated, and proficient with computers
Committed, dedicated in the chosen field and provide quality
service by doing extra mile to every given situation
CONTACT DETAILS
CORE STRENGTHS
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Communication Skills
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Flexibility and Adaptability
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Learning agility: Quick learner
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Tolerance: Stress tolerance
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Critical thinking: Decision making skills
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Positive Attitude: Creating a positive
work environment
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Leadership
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Responsible
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Goal oriented: Results achiever, Meeting
deadlines
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Prioritizing tasks
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Computer Skills
Kuguita, Mambajao, Camiguin
9100 Province Philippines
ACADEMIC BACKGROUND
University of Bohol
• BS in Commerce major in Management
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Camiguin Polytechnic State of College
• Secondary
1996 - 2000
Mambajao Central School
• Primary
1990 - 1996
PERSONAL DATA
Age:
Date of Birth:
Place of Birth:
Nationality:
Civil Status:
Height:
Weight:
Religion:
Dialects:
39 years old
May 25, 1983
Mambajao, Camiguin
Filipino
Married
5’3”
130 lbs.
Roman Catholic
English, Tagalog, Bisaya
CAREER HISTORY
DYNINNO PHILIPPINES
CEBU CITY (MARCH 2019 – SEPTEMBER 2019)
TRANSCRIPTION SPECIALIST
• Transcribe and translate all spoken words in a certain
marker or part of the call which will be used for customer
service or sales related cases.
• Provide accurate and timely language translation of
materials namely, but not limited to audio recording, from
Filipino (Tagalog and or Visayan) to English.
• Ensures all transactions convey original meaning and
tone.
• Tracks all translations completely and accurately.
• Validates sales by translating audio recording while
ensuring scripts and details are provide accurately.
• Performs other tasks related to translations as deem
necessary by management.
HARBOURVIEW HOTEL
MACAU SAR (JULY 2014 – APRIL 2017)
SERVICE CAPTAIN
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Pre-opening team
Oversee morning and afternoon operation in Praha
Restaurant, In Room Dining and Praha Bar
Conduct morning and afternoon briefing to staff in
preparation of restaurant operation.
Support on functions to other outlets.
Handles daily staff duty roster.
Handles events in a Function Room.
Conducts monthly inventory of operational stocks.
Monitors in and out of stock in the restaurant, bar and
in room dining.
Clerical works
HOSPITALITY DEVELOPMENT COMPANY
DOHA, QATAR (JULY 2009 – JANUARY 2012)
JUNIOR WAITRESS
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Pre-opening team
Table set-up
Taking guest orders
Serving guest orders and requests as per the standard
Preparing mis-en place
Cashiering
Bartending
Perform task of supervisor in their absence
Support on functions in other outlets.
SHANGRI-LA’S BARR AL JISSAH RESORT & SPA
MUSCAT, OMAN (JANUARY 2007- DECEMBER 2008)
SERVICE ASSOCIATE – ROOM SERVICE ORDER TAKER
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Accepting incoming and outgoing calls to the guest.
Taking orders and special request from the guest through
phone.
Make item request through Mourton Bay System.
Daily check for guest arrival through accessing Opera
Application
Prepare daily room amenities
Amend and log weekly duty roster in Oasys.
Taking guests restaurant reservation through phone and input
in the Table Management System.
Perform task of supervisor in their absence
Cashiering
Banquet support on Ladies Wedding.
Clerical works.
EIGHYT-EIGHT FLOOR GIFTS, INC.
LAPU-LAPU CITY, CEBU (SEPTEMBER 2006 – DECEMBER
2006)
ORDER ENTRY
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Analyze order of the customer as to what kind of plaque and
gift suitable for the occasion.
Entry of orders in the system.
Scan and fax the order entered, to the customer for final
approval.
Process through scanning the approved order to the production
office for product making.
Email counter parts for the job order number and item number
of the product for delivery.
EXPERCS INTERNATIONAL, INC.
Assigned at GLOBE TELECOM, INC
CEBU CITY (OCTOBER 2004-SEPTEMBER 2006)
CUSTOMER SERVICE REPRESENTATIVES
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Attend to customer’s needs by providing excellent customer
service and immediate solutions to every problem presented
over the counter and through telephone.
Verifies and check submitted applications for handy phone
subscription.
Transmit all approved and activated handy phone applications
and all paper documents to main office.
Liquidates utility bills.
Assigned to inventory checking and monitoring stocks received
and delivered.
EXPERCS INTERNATIONAL, INC.
assigned at FUJIXEROX PHILIPPINES, INC.
CEBU CITY (JULY 2004-OCTOBER 2004)
WORK CONTROLLER
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Attend to customer’s trouble machine over the phone.
Dispatched daily itinerary of Service Engineers.
Process all emergencyorder of machine parts to main office.
Encode and transmit field service report of engineer’s to
main office.
Clerical works.
