Emelda Onyeka

EMELDA NNENNA ONYEKA--, - (Lagos Nigeria). SUMMARY OF QUALIFICATIONS . 6+ years of corporate experience . B.Sc. in Accounting . PGD in Business Administration . CRM proficiency (Shopify, Gorgias, Zendesk etc ) . MS Office & Google Suite expertise . Strong communication & customer engagement . Patience, empathy & emotional intelligence. . Detail-oriented, organized & multitasking. . Critical thinking & problem-solving skills. . Fast learner, adaptable & proactive. . Independent & team player EDUCATION . 2020: Grace Polytechnic. PGD Business Administration and Management. . 2009: Enugu State University of Science and Technology B. Sc. Accounting . 2005: ASCL Staff Comprehensive Secondary School, Ajaokuta, Kogi State. Senior Secondary School Certificate WORKING EXPERIENCE Sept 2019 - Sept 2021: Personal Assistant To Deputy Comptroller Of Custom (Seaport). ●​ Analyzed attendance and quality reviews across commercial hubs, applying critical thinking to resolve customer issues effectively. ●​ Managed customer communication across multiple platforms, including HubSpot and WooCommerce, streamlining issue resolution by 30% and ensuring a unified customer interaction experience. ●​ Maintained accurate customer records and feedback in HubSpot, documenting inquiries, suggestions, and complaints. ●​ Stayed updated on products, services, and policies to align with industry trends and best practices. ●​ Provided insights and recommendations to enhance processes, customer satisfaction, and product offerings. ●​ Keeps track of important documents and records, including correspondence, meeting minutes, and reports. ●​ Manages tasks such as answering phone calls, filing documents, scheduling appointments. ●​ Interacts with clients, freight forwarders, or other external parties. ●​ Responsible for carrying out other specified duties as assigned. April 2013 –May 2016: Diamond Bank Plc Cash Service officer (CASO); under the operation unit of the bank. ●​ Responsible for the correct posting of all cash deposit transactions into customers' accounts in the bulk room. ●​ Supervising tellers and confirmation of their tills and bundles and the general balancing of the vault. ●​ Attending customers' issues within my limit and advising adequately to ensure a satisfied customer. ●​ Directly responsible for the proper running of the ATM machine, its daily routine and maintenance (daily service, unload, add cash, clearing cash jam etc) during working and non working hours. ●​ Selling and cross selling of the bank's products and services to customers to grow or establish a relationship. August 2011 – March 2013: Rubycom Technologies Limited, Abuja, Nigeria Job Title: Finance Officer/ Customer Care Analyst​ ●​ Maintained accounting, financial, and stock records of company transactions. ●​ Acted as a liaison between the company and its financial institutions. ●​ Documented customer interactions, inquiries, and complaints via Zendesk, escalating complex issues as needed. ●​ Handled customer complaints via email, phone, and live chat, ensuring timely and effective dispute resolution. ●​ Promoted the company’s brand, products, and services to enhance visibility. ●​ Developed schedules and action plans to identify and target key markets. ●​ Built and maintained client relationships while managing claims resolution. July 2010 – June 2011: Nigerian Electricity Regulatory Commission (NERC). Government External & Industry Relation Unit (GEIR), Abuja. (NYSC) Job Title: Administrative / Public Relations Executive​ ●​ Contact person for all Public Relations activities by the GEIR Unit; developed excellent interpersonal skills. ●​ Responsible for proper data collection/analysis, documentation and maintenance of the GEIR unit’s filing system. ●​ Performed on-the-hour receipt and dispatch service of organization’s memos and emails as and when due. ●​ Supported document retrieval systems and traceability. ●​ Assisted in the Organization of meetings and external events; maintained clear channels of communication between internal and external personnel to the GEIR unit. REFERENCES AVAILABLE ON REQUEST