Emelda Ani

4+ years’ experience as a versatile and professional customer services representative with experience and success in managing the office and handling over 50 calls a day in small to large scale companies. Proficient in ensuring on-time deliverables by effectively coordinating resources and workforce, and having knowledge of current and emerging competitors and market trends to bring the best result to my company. 

Experienced Administrative Assistant with a proven track record of three years in providing comprehensive support to enhance office efficiency and streamline operations. Proficient in handling a wide range of administrative tasks, including scheduling, record-keeping, data entry, and coordinating office logistics. Adept at managing multiple priorities with meticulous attention to detail while maintaining a positive and professional demeanor. Strong organizational and communication skills with a demonstrated ability to collaborate effectively with cross-functional teams. Committed to delivering exceptional administrative support to facilitate smooth business operations. 

SKILLS 

Client Relationship Management - Team Leadership - Process Optimization 

Remote Customer Support Tools - Microsoft Office Suite Customer-Centric Leadership 

Strategic Problem-Solving - Data Analysis - Effective Communication 

Cross-Functional Collaboration - CRM Tools: Zendesk, Salesforce, HubSpot - Adaptability 

TOOLS 

| SharePoint | Microsoft Teams | Microsoft Project | PowerPoint | Microsoft Dynamics | Procurement | Continuous Process Improvement | Organizational Change Management | Organization-Wide Implementations | Reporting & Networking | Project Coordination | People Operations | Data Collection | File Management | Consumer Engagement | Payroll Management/ Smartsheet |Zendesk | Salesforce | Hubspot 

EDUCATION & CERTIFICATIONS 

❖ Bachelor of Science in Business Management : Enugu State University Of Science And Technology 

❖ Certified Customer Service Professional (CCSP) 

❖ Remote Customer Support Specialist (RCSS) 

❖Customer Relationship Management, Business Communication, Service Operations 

Management, Strategic Leadership, Data Analysis. 

PROFESSIONAL STRENGTH 

Client-Centric Focus: Committed to exceeding customer expectations and ensuring their needs 

are met. 

Leadership Excellence: Led teams to achieve high levels of performance and exceed targets. 

Innovative Problem-Solver: Proactively identify challenges and provide effective solutions. 

Strategic Communicator: Strong written and verbal communication skills for engaging with 

diverse audiences. 

Remote Customer Support: Proficient in utilizing various remote customer service tools and platforms. 

Adaptability: Thrive in dynamic environments, maintaining professionalism and delivering results. 

Customer-Centric Leadership: Orchestrated teams to exceed customer expectations, increasing customer loyalty. Effective Communicator: Established rapport with clients, fostering trust and engagement. 

Collaborative Approach: Facilitated cross-functional collaboration to streamline processes and 

enhance customer experiences. 

Certified Expertise: Demonstrated proficiency with CRM tools, holding certifications Zendesk 

and HubSpot. 

Adaptability Champion:Thrived in fast-paced environments, consistently delivering results under 

pressure.