Emelda Adaeze Ngele

EMELDA ADAEZE NGELE Surulere, Lagos Nigeria-- As a dynamic administrator, I leverage my tech savvy and administrative prowess to drive efficiency and innovation. I thrive in fast-paced environments, work effectively solo or in a team, and excel in collaborating with a diverse range of stakeholders. With a passion for enhancing operations and customer satisfaction. I am eager to contribute to a progressive organization’s success. WORK EXPERIENCE Sales Representative/customer service 09/2022 to Present Wine House Nigeria Lagos, Nigeria Conducted product demonstrations and presentations, effectively conveying value propositions to clients. Resolved customer inquiries, concerns, and complaints promptly, maintaining high levels of customer satisfaction. Utilized CRM software to track leads, manage customer interactions, and maintain accurate records. Conducted product demonstrations and presentations to showcase value and benefits to potential clients. Provided exceptional customer service by actively listening, addressing inquiries, and resolving issues promptly. Acted as a trusted advisor to customers, understanding their requirements and proposing suitable products or services. Administrative assistant 11/2021 to 08/2022 Olayiwola Dada & Co. Chartered Accounting Firm Lagos, Nigeria Managed complex calendars, scheduled appointments, and coordinated meetings, ensuring optimal time utilization for executives and team members. Efficiently handled travel arrangements, including booking flights, accommodations, and itineraries, resulting in streamlined travel experiences for staff. Facilitated effective communication by drafting emails, memos, and reports while maintaining accuracy and attention to detail. Processed and documented expenses, invoices, and financial records, contributing to accurate financial tracking and reporting. Conducted data entry and maintained electronic and physical filing systems, ensuring quick access to information for team members. Responded to phone calls and inquiries and directed calls to appropriate parties, delivering excellent customer service to clients and stakeholders. Clerk 04/2017 to 08/2018 Rodina Restaurant and Bar Delta, Nigeria Managed filing systems and records, ensuring documents were organized and easily retrievable. Conducted data entry tasks with a high level of accuracy, maintaining precise and up-to-date records. Assisted in processing invoices, purchase orders, and other financial documents, contributing to financial accuracy. Responded to inquiries from colleagues and clients, providing information and resolving routine issues. Utilized office software to create and edit documents, presentations, and spreadsheets as required. Performed routine clerical tasks, including photocopying, scanning, and preparing correspondence. Collaborated with team members to coordinate schedules, meetings, and office events. Customer Service Representative 05/2014 to 09/2015 Smartcare Laundry Delta, Nigeria Acted as the primary point of contact for customers, providing information about products and services and resolving inquiries. Demonstrated strong active listening skills to understand customer needs and tailor responses to provide accurate assistance. Efficiently resolved customer issues and concerns, utilizing product knowledge and critical thinking to offer appropriate solutions. Managed and documented customer interactions using CRM software, ensuring accurate and organized records for reference. Provided guidance to customers on order status, delivery tracking, return processes, and warranty information. Upheld a calm and empathetic demeanor during challenging interactions, successfully de-escalating conflicts and ensuring positive outcomes. Assisted with onboarding new customers, delivering welcome calls, and ensuring a smooth introduction to company offerings. SKILLS Administrative Support Data Entry Calendar management and appointment scheduling Customer service and client relations Time management Creative problem-solving Scheduling Multitasking Lead generation Attention to detail and accuracy Team work Office software proficiency (Microsoft Office and Google Workplace) EDUCATION Delta State Polytechnic Higher National Diploma, Accountancy Delta, Nigeria 10/2018 to 11/2020 Delta State Polytechnic OND, Accountancy Delta, Nigeria 10/2015 to 08/2017