Emeka Vitalis Ezeuduji

-- About Me Organized and dependable virtual assistant with 2 years’ experience at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet clients’ goals. Education Data_Entry Academy June_2025 Digital Witch Academy OCT_2023 Skills Data Entry Teamwork Fast Learner Cold Calling Problem-solving Lead Generation CRM Automation Itinerary Booking Customer Support Email Management social Media Support Airbnb Management Calendar management Teamwork and collaboration Multitasking and time management EMEKA EZEUDUJI virtual Assistant Experience Fidson Healthcare PLC Junior Virtual Assistant Feb 2024 – Present Managed filing system, entered data and completed other clerical tasks. Assisted coworkers and staff members with special tasks on daily basis. Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail. Completed forms, reports, logs, and records to quickly handle all documentation for human resources. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. Supported company leaders by managing budgets, scheduling appointments and organizing itinerary. Jomaric Security Service Aug 2022_May 2023 Personal Assistant Responded to emails and other correspondence to facilitate communication and enhance business processes. Assisted in the preparation of presentations and reports, contributing to well-informed decision making. Oversaw personal and professional calendars and coordinated appointments for future events. Aided executive in personal tasks such as scheduling appointments or running errands when needed. Maintained appropriate filing of personal and professional documentation. Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items. Enhanced executive productivity by managing complex calendars and scheduling high-level meetings. Maintained confidentiality, handled sensitive information with discretion and integrity. Alita Auto June 2021_may2022 Customer Representative Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism. Collected customer information and analyzed customer needs to recommend potential products or services. Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case. Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation. Contributed to the development of departmental strategies aimed at enhancing the overall customer experience. Followed up with customers about resolved issues to maintain high standards of customer service.