Emeka Udogadi

Emeka Udogadi

$25/hr
Technical Support
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Port Har Court, Rivers, Nigeria
Experience:
2 years
Emeka Udogadi CUSTOMER SUPPORT REPRESENTATIVE -| https://linkedin.com/in/emekaudogadi-948a0618b EXPERIENCE TeKnowledge | Technical Support Engineer 2023 – Present  PROFESSIONAL SUMMARY Customer-focused and Tech-savvy Technical Support Engineer combining technical knowledge in B2B SaaS Platforms with practiced interactive skills to deliver premium customer support to clients, leveraging effective communication and problemsolving skills to maintain a customer-centric approach and achieve a 5.0 customer satisfaction rating. Currently leveraging expertise at TeKnowledge since February 2023.   EDUCATION Nnamdi Azikiwe University, PGD Computer Science 2025 Nnamdi Azikiwe University, BSc Applied Microbiology and Brewing 2012 SKILLS                   Microsoft Dynamics 365 CRM Administration Communication Customer Support Problem Solving Patience Empathy Resourcefulness Technical knowledge Microsoft Office Power BI Adaptability Troubleshooting Research and Analysis Data Science Machine Learning Data Visualization SQL Python  Provide support to Microsoft Dynamics 365 CRM Administrators to resolve issues on user management and user synchronization with Microsoft Entra ID, environment provisioning and management, Storage capacity management, configuration and troubleshooting of Business Rules, Business Process Flows, and Workflows, Tenant-2Tenant and Data Center migrations, Installation and upgrade of Dynamics 365 CRM on-premises infrastructure deployments. Promptly and adequately manage my ticket flows, escalations, SLAs and workload. Respond to assigned customer tickets, engaging in troubleshooting and resolving customer’s issues by replicating customer issues in my test environment and provide resolution steps with customer when identified or swarm with Technical Advisors, Escalation Engineers, and Engineering Team if issue is due to software bugs, feature limitations, or third-party integrations. Maintaining average monthly CSAT rating of 4.8. Omdena | Data Scientist (Volunteer) 2023 - Present  Responsibilities include developing advanced Machine Learning/Deep Learning models to address complex challenges.  Build and train machine learning models with significantly improved prediction accuracy on key projects.  Collaborate with cross-functional teams to deploy models and integrate data solutions, enhancing overall project efficiency.  Conduct Exploratory Data Analysis, uncovering insights that lead to making well informed strategic initiatives.  Streamline data verification processes, increasing the reliability of datasets used in machine learning applications.
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