Emeka  Nwachukwu

Emeka Nwachukwu

$5/hr
Executive Assistant | Customer Support Specialist | Zendesk Expert | Operations Specialist
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Ikoyi, Lagos, Nigeria
Experience:
7 years
About

I am a Virtual Assistant, Executive Support, and Customer Support & Operations Specialist with 6+ years of experience supporting executives, managing customer communications, and coordinating business operations in fast-paced remote and multi-country environments.

I specialize in executive calendar and inbox management, project coordination, customer support (email, chat, and CRM systems), and operational workflow optimization. I have a proven track record of improving efficiency, reducing response times, and ensuring smooth communication between stakeholders across different time zones.

I am highly experienced with tools such as Zendesk, Salesforce, HubSpot, Jira, Trello, Asana, and Google Workspace, and I quickly adapt to new systems and workflows. I combine strong organizational skills with attention to detail and a customer-first mindset to deliver reliable results in remote teams.

I am currently open to full-time remote opportunities where I can contribute to executive productivity, customer satisfaction, and operational excellence.

Skills
  • Calendar & Inbox Management
  • Issue Resolution & Escalation Handling
  • Executive Assistance (Remote Administrative Support)
  • Customer Support (Email, Live Chat & Phone)
  • Zendesk Ticketing System
  • CRM Systems (Salesforce, HubSpot, Zoho)
  • Order Management & Customer Service Operations
  • Strong Written & Verbal Communication
  • Task & Workflow Management (Trello, Asana, Jira)
  • Remote Collaboration & Time Zone Coordination
Languages
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