Aniebuka Emeka Junior
--13 Lamidi Adebayo Street Off Campbell,
Dalemo-Alakuko
PROFESSIONAL SUMMARY
To work in a learning and challenging environment, utilizing my skills and knowledge to give the best of my abilities and to
play important roles leading to the attainment of the set goals as well as the promotion of accountability,
Helpful Call Center Agent strives for quick complaint resolution and positive customer experience. Answers incoming calls to
assist with inquiries and escalate service concerns while establishing positive rapport with customers.
SKILLS
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Product knowledge and Customer needs assessments
Proactive and Resourceful
Social media manager
Graphics design
Customer service excellence
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Product upselling and Service upsells
Inbound call answering
Django and Python
Brand representation
JavaScript
EXPERIENCE
Call Center Representative, Multichoice Nigeria, Jan 2022 - Current Ikeja, Lagos Nigeria
• Listened actively to complaints, feedback and feature requests for future improvement.
• Entered and updated customer data to create a nd modify account information.
• Answered clients' questions and presented product value propositions to promote purchases.
• Guided and processed customer orders during high-volume periods.
• Placed and answered phone calls to meet fluctuating demand.
• Used open and closed questioning to obtain relevant information quickly.
• Used proven techniques to increase sales and promote high-value products.
Teacher, National Youth Service Corps, Oct 2018 - Oct 2019 Pantisawa, Taraba Nigeria
• Preparation of students’ examination questions.
• Supervision and invigilating examinations.
• Marking of examinations scripts.
• Implementation of sound etiquette and disciplinary measures in the school.
Presiding Office, Electoral Officer, Feb 2019, Pantisawa, Taraba Nigeria
• Provide assistance to voters where appropriate.
• Ensure that all electors are treated impartially, with respect and in a helpful, polite and professional manner.
• Collect and check the ballot box and its contents.
• Organise the layout of the polling station taking all voter needs into account
• Complete the ballot paper account
EDUCATION
Web Developer, Computer Training 2023, - Uptech Coding Academy - Alakuko, Lagos, Nigeria
Service Corps, National Youth Service Corps Nov 2019, - Certificate of National Service - Pantisawa, Taraba, Nigeria
Bachelor Of Science, Political Science Aug 2016, - Nnamdi Azikiwe University - Awka, Anambra, Nigeria
First School Leaving Certificate, Senior Secondary School Certificate May 2008, - Living Seed Senior Secondary School Abule-Egba, Lagos, Nigeria
LANGUAGE
English, Igbo and Yoruba.
HOBBIES
Cooking, Traveling, Reading and Sports lover
REFERENCES
Mr. Alphosus Sabo
Gdss Pantisawa, Yorro Lga Taraba State,-,-.
