Emediong Offiong

‭Emediong Solomon Offiong‬ ‭V irtual Assistant‬ ‭-‬ ‭Nigeria, Uyo, Akwa Ibom State‬ ‭emedingoffiong50@g‬‭mail.com‬ ‭Profile‬‭Linkedin‬ ‭EDUCATION‬ ‭F irst School Leaving‬ ‭Certificate‬ ‭ overnment Primary School, Afaha‬ G ‭Ube‬ ‭SUMMARY‬ ‭●‬ ‭Motivated self-starter with experience in Customer‬ ‭Relations‬ ‭●‬ ‭Proven ability to work with difficult situations and‬ ‭provide a high level of service to clients.‬ ‭●‬ ‭Currently, own a certificate in Virtual Assistant‬ ‭2012‬ ‭S.S.C.E,‬ I‭tam Secondary School, Itam‬ ‭2018‬ ‭ .Sc in Computer and‬ B ‭Robotics‬ ‭University of Uyo, Uyo‬ ‭In view‬ ‭ KILLS‬ S ‭●‬ ‭Strategic Planning and‬ ‭Campaign Management‬ ‭●‬ ‭Creative Thinking and‬ ‭Innovation‬ ‭●‬ ‭Data Entry‬ ‭●‬ ‭Project and Time‬ ‭Management‬ ‭●‬ ‭Adaptability and‬ ‭Willingness to Learn‬ ‭WORK HISTORY‬ ‭Sim Card Registrar‬ ‭2019 - 2020‬ ‭Optimist Telecommunication‬‭, Efurun, Warri‬ ‭●‬ ‭Collect and verify the customer's personal‬ ‭information, such as name, address, and valid‬ ‭identification (passport, ID card, or driver’s‬ ‭license).‬ ‭●‬ ‭Capture necessary documentation according to‬ ‭local legal requirements, including scanned‬ ‭copies of IDs or photographs of the customer,‬ ‭●‬ ‭Activate the SIM card in the system once the‬ ‭registration process is complete and verified,‬ ‭●‬ ‭Maintain records of all registered SIM cards,‬ ‭ensuring that customer data was securely stored‬ ‭and accessible for audits and law enforcement‬ ‭needs.‬ ‭Branch Manager‬ ‭2020 - 2022‬ ‭Anderson’s Betshop‬‭, Uyo, Akwa Ibom‬ ‭●‬ ‭led,‬ ‭motivated,‬ ‭and‬ ‭managed‬ ‭branch‬ ‭staff,‬ ‭including‬ ‭hiring,‬ ‭training,‬ ‭scheduling,‬ ‭and‬ ‭overseeing daily activities.‬ ‭●‬ ‭Set‬ ‭goals‬ ‭and‬ ‭performance‬ ‭standards‬ ‭for‬ ‭team‬ ‭members‬ ‭●‬ ‭Conducted‬ ‭evaluations,‬ ‭and‬ ‭provided‬ ‭feedback‬ ‭to help them grow.‬ ‭●‬ ‭I‬ ‭also‬ ‭ensured‬ ‭high‬ ‭customer‬‭service‬‭standards,‬ ‭ensuring‬ ‭the‬ ‭team‬ ‭followed‬ ‭company‬ ‭protocols‬ ‭and that customer expectations were met.‬ ‭Online Operator‬ ‭2022 - Till Date‬ ‭Solution Business Links and Venture‬‭, Uyo, Akwa Ibom‬ ‭●‬ ‭Assist‬ ‭with‬ ‭computer‬ ‭setup,‬ ‭explain‬ ‭services‬ ‭to‬ ‭customers,‬ ‭and‬ ‭help‬ ‭them‬ ‭access‬ ‭any‬ ‭applications or software they need,‬ ‭●‬ ‭Provide‬ ‭information‬ ‭on‬‭usage‬‭fees,‬‭session‬‭time‬ ‭limits,‬ ‭printing‬ ‭services,‬ ‭and‬ ‭any‬‭other‬‭offerings‬ ‭available,‬ ‭●‬ ‭Implement‬ ‭practices‬ ‭to‬ ‭protect‬ ‭customer‬ ‭data,‬ ‭such‬ ‭as‬ ‭clearing‬ ‭browser‬ ‭history‬ ‭and‬ ‭data‬‭after‬ ‭each session‬