Emanuel Aluad

About Me Qualified Customer Service support with an extensive background in advanced management processes. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. Detailed-Oriented adept at making critical decisions, managing deadlines, and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Education EMANUEL ALUAD Bachelor of Arts in Major in Communication- Tarlac State University CUSTOMER SERVICE SUPPORT Contact Tarlac City, Philippines-- Skills Case Management Mobile Device Troubleshooting Order Tracking Customer Service Expert Technical Issue Analysis Application Installations Exceptional Telephone Etiquette Microsoft Suite Proficiency Appointment Setting Cold Calling Social Media Management Email Management Email Marketing Calendar Management Work Experience Sutherland Global Services 05/2021 - 09/2022 Technical Support Representative Configured networks to meet performance requirements. Conducted tactical troubleshooting to identify faults. Resolved Service user requests within target timeframes. iQor Philippines 03/2020 - 12/2020 Customer Service Representative Addressed customer service enquiries quickly and accurately. Developed empathetic client relationships and earned reputations for consistently exceeding sales goals. Build rapport with customers through courteous and professional communications customer satisfaction by resolving service issues promptly. Order Placing and Tracking Management Sutherland Global Services 05/2016 - 12/2019 Technical Support Representative Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations. Provided clear and concise step-by-step technical support to guide clients during process. Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. Used support tickets to track and speed up incidents. Used remote access to navigate and link to customer computers. Participate in in-person meetings with customers to assess and diagnose hardware problems.