EMAFO DANIEL
Account Manager | Customer Support | Business Development
Email:-| Phone: - / -
LinkedIn: https://www.linkedin.com/in/emafodaniel/
Professional Summary
Results-driven account manager, sales and customer support professional with over five years of
experience in account management, customer support, sales, lead generation, and CRM
management. Adept at managing customers' accounts, creating detailed client profiles, and
maintaining accuracy in data entry. Skilled in building relationships, multitasking, and meeting
daily targets with professionalism and efficiency. Excels in delivering top-notch customer service
while driving business growth and achieving KPIs in fast-paced environments.
Key Skills
● Account Management: Extensively skilled and Experienced in Client Management.
● CRM Proficiency: Extensive experience with Salesforce, Slack and other CRM tools to track
and manage client interactions.
● Lead Generation: Expert in identifying, qualifying, and nurturing leads to drive sales. ●
Customer Service: Skilled in resolving inquiries, maintaining client satisfaction, and providing
accurate information.
● Data Accuracy & Reporting: Strong attention to detail in profile creation, data entry, and
reporting.
● Communication: Excellent verbal and written communication skills in English and French.
● Time Management: Efficient in organizing workloads to meet tight deadlines and shifting
priorities.
Work Experience
Key Account manager/Customer support
Next BrandExpress(Remote)April 2024 - Present
-client management
-identify with potential customers to drive revenue growth.
-conduct research to qualify leads and set appointments with decision makers.
-collaborate with cross-functional teams to develop and implement sales strategies.
-providing accurate and efficient responses to customers enquires regarding company products
and services
-communicate with customers through live chats, emails and social media.
-provide customers with product and service information.
-data extraction and analysis
-creation of product and sales plan.
-increase customer retention by 30%
-resolving issues and troubleshooting technical problems.
-client management
-identify with potential customers to drive revenue growth.
-collaborate with cross-functional teams to develop and implement sales strategies. -providing
accurate and efficient responses to customers enquires regarding company products and
services. -achieve
Lead Business Development Executive
Wedge shelters (Onsite) | July 2020-May 2024
-lead generation and prospect management.
-provide advisory services to both new and existing customers to improve customer satisfaction.
-communicate with both the sales team and business managers so as keep and grow accounts.
-growing and maintaining a customer data base.
-increase sales and customer acquisition.
Inside Sales Team Lead
Initiative for Open Trade Development June. 2024 - April 2020
-interfacing with the partner agencies and retail market forces in host communities.
-ensuring that the team set target for retail outlet development is fully achieved.
Sales and Market Strategist
Manex Trade Marketing (Onsite), Mar 2015 – May 2018
-ensure right visibility tools are designed and deployed across channels for brands and
categories
-ensure smooth landing of innovation projects
-champion route optimization project and open market pre selling scheme to maximize
productivity
-ensure smooth landing of innovation projects
-retail development within market areas
-manage team performance through regular review.
-conduct market intelligence and submit regular reports on the competitor’s activities.
Project Manager
Rondel Solutions, July 2014-Jan 2025
-Secure project approvals and necessary resources
-Execute project tasks and meet objectives.
-Maintain effective communication with project stakeholders.
-provide regular project status updates and reports to relevant parties.
Ensure adherence to quality standards and best practices.
Develop comprehensive project plans,timelines,and resource allocation strategy.
-lead cross functional project teams to executive project tasks and meet set objectives.
-Secure project approvals and necessary resources -Execute project task and meet objectives. Maintain effective communication with project stakeholders. -provide regular project status
updates and reports to relevant parties. Ensure adherence to quality standards and best
practices. Develop comprehensive project plans, timelines, and resource allocation strategy. lead cross functional project teams to executive project tasks and meet set objectives.
Skills: Project Management
Business Development Executive
Bikas Integrated Systems, Nov 2012 – June 2014
-identification of sales lead
-Corresponding new product development to prospective clients.
-writing of weekly report
Education
B.Eng. in Metallurgical and Materials Engineering
Federal University of Technology, Akure, Ondo State, Nigeria.
