Emabel Sianosa

OBJECTIVE To join an interactive and professional organization that I can contribute my expertise and skills to support its growth and achieve mutual success. PERSONALBACKGROUND OBJECTIVES: Motivated and goal-oriented professional seeking to join a dynamic and professional organization where I can apply my strong communication and organizational skills. Eager to gain valuable experience while contributing to the company’s success and supporting my long-term career growth and development. Committed to delivering results, adapting to new challenges, and continuously improving performance. PERSONALBACKGROUND Birth-date:October 15,1993 Age : 32yrs. Old Sex: Female Height :5’4” Weight:132lbs(60kl) Civil Status : Married Religion: Fundamental-Baptist Nationality :Filipino Language: Pilipino,(Tagalog)English Dialect:Hiligaynon,Kiniray-a,Bisaya Passport No. :EB- WORKEXPERIENCE: Teletech/TTEC- Telco account Verizon Account Manduriao, IloIlo      · · · · · October 2025- April 2026 Answer customer inquiries about mobile plans, billing, and devices Resolve issues like network problems, charges, or service disruptions Assist with account changes (upgrades, cancellations, payments) Provide technical support for phones, internet, or SIM-related concerns Ensure customer satisfaction through clear and efficient service Telus Digital Chat Support Representative Pavia, Iloilo     May 12, 2024- January 31, 2025 Handle live chat conversations with customers inside the app or website Provide fast, accurate answers to user concerns Make sure users have a smooth experience using the platform Provide clear and professional responses Respond to customer inquiries:  Accounts (login issues, verification/KYC)  Deposits & withdrawals (crypto or fiat)  Transactions and fees Troubleshoot problems      Help users fix issues like: Failed transactions App errors Missing funds or delays Identify the cause and explain solutions step by step Account & security support Assist with:  Password resets  Account verification  Security concerns (fraud, suspicious activity) CUSTOMER SERVICE REPRESENTATIVE (Aetna Medicare Healthcare Account) HindujaGlobal Solutions/ Sagility INC. Manduriao, Iloilo city October18, 2021-December 30, 2023 ● Receiving inbound calls and responding to inquiries, providing information to members regarding their plan. ● Assisting members with claims and billing issues, explaining any charges or fees, and helping to resolve any disputes or discrepancies. ● Coordinating with healthcare providers, pharmacies, and other sources to ensure members receive timely and appropriate care. ● Educating members about preventive care, wellness programs, and resources available to them through their Aetna Medicare plan. ● Following up with members after medical appointments or hospital stays to ensure they understand their treatment plan and have access to necessary follow-up care. ● Maintaining accurate and confidential records of all member interactions and transactions. ● Collaborating with other departments within Aetna to address member concerns, provide needed information, and improve overall customer service experience. ● Adhering to all relevant laws, regulations, and company policies in handling sensitive health information and maintaining member privacy. ● Implementing and following updates of HIPAA policy. REFERRIZER LLC Appointment Setter Bulgarian company         Make cold calls to potential clients Introduce the service Qualify leads Set appointments for the sales team Handle objections and rejections Update CRM with call results Meet daily call and booking targets Follow up with prospects CUSTOMER SERVICE REPRESENTATIVE WNS|EXPEDIA       January 2024-May 2024 December 05, 2020-August 30, 2021 Account Management: Help customers manage their travel accounts, including updating personal information, password resets, and billing inquiries. Booking Assistance: Aid customers in making, modifying, or canceling travel bookings, ensuring the process is smooth and hassle-free. Trip Planning: Offer guidance and recommendations to help customers plan their trips, including finding the best deals, suggesting destinations, and providing information about travel restrictions or requirements. Resolution of Issues: Handle complaints, address concerns, and work towards resolving any issues that may arise during a customer's travel experience. 24/7 Support: Offer round-the-clock customer service to cater to the needs of travelers from different time zones and ensure they are always supported during their journey. Promoting Customer Satisfaction: Address concerns, provide helpful information, and offer personalized solutions. Telemarketer June 03, 2023 - December 20, 2023- Moerie Beauty (Part-time)          Making outbound calls to potential customers to promote and sell Moerie Beauty products. Providing excellent customer service and answering any questions or concerns that customers may have about the products. Keeping track of sales leads and following up with customers to ensure customer satisfaction. Meeting sales targets and goals set by the company. Keeping up to date with product knowledge and promotions to effectively sell products. Maintaining accurate records of all customer interactions and sales transactions. Collaborating with other members of the sales team to achieve overall sales objectives. Adhering to company policies and procedures for telemarketing and sales activities. Explaining health insurance plans, benefits, and coverage. ALPHAPRIME SALES AND MARKETING December 2018- December 2020 (freelancer) ● Advising clients on real estate market trends, pricing, and property values. ● Conducting market research and analysis to help clients make informed decisions. ● Assisting clients in negotiating contracts and transactions. ● Developing marketing strategies to promote properties and attract potential buyers or renters. ● Providing guidance on the legal and financial aspects of real estate transactions. ● Maintaining a network of contacts in the real estate industry to facilitate transactions. ● Keeping up to date on industry regulations and best practices. ● Communicating effectively with clients to ensure their needs and expectations are met. ● Providing ongoing support and assistance throughout the real estate transaction process. ● Ensuring confidentiality and professionalism in all client interactions. SALES AGENT Chevrolet Manduriao, IloiloCity August 30, 2018-February 28, 2019 ● Assist customers in selecting and test-driving vehicles that meet their needs and budget. ● Provide accurate and detailed information about the features, specifications, and pricing of different car models. ● Negotiate and finalize sales transactions with customers, including processing paperwork and securing financing. ● Follow up with customers to promote customer satisfaction and build long-term relationships. ● Stay up to date on industry trends and changes in car models and features. ● Work with the sales team to meet and exceed sales targets and revenue goals. ● Maintain a clean and organized showroom, as well as online listings, to showcase vehicles effectively. ● Collaborate with the service and parts department to ensure that customers receive excellent after-sales support. ● Address and resolve any customer complaints or issues regarding their vehicle purchase. ● Adhere to all legal and ethical standards in the car sales process. MANAGERIAL March 28, 2018- August15, 2018 Quix Mart- Waffletime INC Iloilo City ● Setting goals and objectives for the team or department. ● Creating and implementing strategies to achieve these goals. ● Assigning tasks and delegating responsibilities to team members. ● Providing guidance and support to team members. ● Monitoring progress and performance. ● Providing feedback and coaching to team members. ● Resolving conflicts and addressing any issues that may arise. ● Making decisions and solving problems. ● Communicating with higher management and other departments. ● Ensuring compliance with company policies and procedures. ● Managing resources such as budgets, equipment, and personnel. Managerial Havana Restaurant Kidapawan City         May 2015–May 2017 Managing staff (scheduling, training, supervising service teams) Ensuring excellent customer service and resolving guest concerns Overseeing food and beverage service standards and quality Coordinating with kitchen and front-of-house teams for smooth operations Handling reservations, seating, and guest flow Managing inventory, budgets, and cost control Enforcing hygiene, safety, and restaurant policies Maintaining a refined and consistent fine dining experience CUSTOMER RELATIONAL PROFESSIONAL EuroP2p Direct INC. ForbesluxInternational) Jalandoni Jaro, IloiloCity January 03, 2013-August 28, 2013 ● Forbes Lux Group is all about building healthy relationships. ● We provide water purifiers, vacuum cleaners, air purifiers, steam cleaners, and more. ● Our goal is to build enduring relationships with customers around the world. ● We uphold integrity and the highest ethical standards. ● We value mutual respect and trust in our working and interpersonal relationships. ● We practice open and consistent communication. ● We respect diverse cultures and ideas. ● We promote innovation and encourage challenging the status quo. ● We focus on continuous improvement, development, and learning in all we do. ● We value teamwork and meeting our commitments. ● We recognize performance and results. EDUCATIONALBACKGROUND Course: BS Psychology College: North Valley College Foundation Inc. Brgy.Lanao,Kidapawan City -) Christian Life Certificate :Antique Baptist Bible Seminary -) SanJose, Antique Secondary: Aureliana National Highschool -) Aureliana Patnongon, Antique SKILLS& ABILITIES ● Excellent communication skills (oral and written), with strong interpersonal and organizational abilities. ● Highly self-motivated, detail-oriented, and well-organized, with the ability to manage tasks efficiently under pressure. ● Able to work independently with minimal supervision while consistently meeting deadlines. ● Responsive and reliable in handling customer support through email, phone calls, and other electronic communications. ● Positive and pleasant disposition with strong interpersonal skills and the ability to build rapport easily. ● Strong leadership potential with the ability to engage, motivate, and collaborate effectively with others. ● Willing to work graveyard shifts. ● Strong administrative, time-management, and organizational skills. ● Able to handle confidential employer and customer information. ● Impeccable communication and written English skills. ● Can easily adapt to changes and is socially oriented. ● Strong administrative, time-management, and organizational skills. ● Online seller. ● Solid foundational knowledge of real estate, including: *Home buying and selling process *Handling objections professionally *Transaction management *Social media management for marketing and engagement *Lead Management and Circle prospecting Tools I'm Proficient In (but not limited to): ACSS Salesforce Avaya PNC(Payment tools) Rumba SmartFrontEndGPS HRP MEDHOOK AdversusCRM CloudTalkPhoneDialpad Microsoft OfficeSuite Microsoft365 (Word, Excel, Sheets, PowerPoint,Outlook) GSuiteApps,and scheduling appointments/updating calendar using Google Calendar. TRAININGS ANDSEMINARS ATTENDED Seminars and Training / OJT Experience          Culinary Training – West Visayas State University | 2011 On-the-Job Training- Guidance and Counseling Settings North Valley College Foundation Inc. (2017) Gospel Mastery Seminar – Doane Baptist Church | 2012 On-the-Job Training-Educational Teaching Settings North Valley College Foundation Inc. (2017) Aspiring Psychometrician Seminar – North Valley College Foundation Inc 2017 Clinical Psychology Settings| New Day Recovery Center Davao City (2017)-On-the-Job Training Kalilintad Seminar – USM Kabakan, North Cotabato Industrial Settings / Human Resource and Development North Valley College Inc. | On-the-Job Training Kidapawan Doctors College Inc. -) Group Dynamics Seminar Kidapawan Doctors College Inc. (2017) CHARACTERREFERENCES Brennan Villaret Caballete TTEC-Trainer- Romarx Sangines TTEC-Supervisor-Team Lead-Ruel Mark Sianosa Senior Church Pastor- BerylJaneS.DelaCruz ReedElsevier/ShepardsEditor- Rhoanne Christa Valencia Sagility Team Leader--Jerson Anderson Sagility-Shift Manager- God bless you—wishing you happiness and success. You are valued, and you matter. Thank you for taking the time to review my CV. P.S. There’s more to who I am than my work experience, and I’d love the opportunity to share that with you. Emz,