Ema Montenegro

EMA MONTENEGRO-| - | Managua, Nicaragua Skill s  Sales and customer service oriented  Strong interpersonal and communication skills  Able to work calmly, tactfully, and effectively under pressure  Teamwork  Fast Learner  Proven success at building and maintaining relationships  Adaptability and Flexibility  Organizational and time management skills  Good negotiation and problem solving skills  Self-starter Experience 07/2020 – Current Customer Service –  Outbound calling to leads Sales Representative  Follow up calls SITEL  Closing sales over the phone Managua, Nicaragua  Guide customer throughout the sign in process and educate about requirements 11/2015 - 04/2020 Customer Service Sales Representative  Answering incoming and performing outbound calls to provide products, packages and services information SITEL  Handle retention and offer products that could benefit customers Managua, Nicaragua  Good negotiation and problem solving skills Educatio n a nd T rai ni ng 01/2019 Bachelor Degree in English Managua, Nicaragua Universidad Nacional Autónoma de Nicaragua MANAGUA 01/2012 Profesor Guillermo Cano Balladares National Institute Lang ua ges English - Advanced Spanish - Native