Ema Istianasari

I am a versatile professional with over 8 years of experience specializing in customer success, digital marketing, and creative design. My career has spanned roles in sales, account management, and business development, where I have consistently driven revenue growth and enhanced client satisfaction. As a customer success specialist, I’ve managed end-to-end customer journeys, utilizing CRM tools like Zoho to optimize processes and achieve exceptional results, including consistent monthly sales of IDR 50 million and a peak of IDR 200 million.

Beyond sales, I am passionate about digital marketing and creative design. As a business owner, I successfully grew an e-commerce hijab brand through innovative marketing strategies, leveraging social media and marketplace platforms to enhance brand awareness and drive engagement. My design skills with Canva enable me to create impactful Instagram posts, engaging presentations, and user-friendly website designs, helping businesses establish a strong and memorable online presence.

I also offer virtual assistant services, including email handling, calendar management, and administrative support. My organizational skills and attention to detail ensure smooth operations for busy professionals and businesses. Additionally, my experience as a mall exhibition coordinator allowed me to manage large-scale events, increasing foot traffic and generating substantial revenue, showcasing my ability to lead projects from concept to execution.

Fluent in both English and Bahasa Indonesia, I thrive in dynamic, multicultural environments. I am driven by a passion for continuous learning and personal growth, always seeking new challenges and opportunities to add value. Whether it’s building meaningful client relationships, crafting compelling digital content, or streamlining workflows, I am dedicated to delivering exceptional results tailored to unique business needs.

Let’s connect and explore how I can help elevate your business through my diverse expertise and innovative approach!